Summary
Overview
Work History
Education
Skills
Timeline
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Brittni Sparks

Ironton,OH

Summary

Dynamic Customer Service Supervisor at City National Bank with proven problem-solving and team leadership skills. Enhanced team productivity through effective training and coaching, fostering a collaborative environment. Recognized for exceptional customer service and multitasking abilities, consistently improving service quality and employee performance. Committed to delivering outstanding support and maintaining high morale.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

City National Bank
12.2019 - Current
  • Coached employees through day-to-day work and complex problems.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Shift Manager

McDonald's
06.2018 - 12.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Personal Care Assistant

Cumberland River Comprehensive Care Center
09.2017 - 04.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Greenup County High School
Greenup, Ky
06-2010

Skills

  • Problem-solving
  • Team leadership
  • New hire training
  • Employee scheduling
  • Active listening
  • Time management
  • Customer service
  • Multitasking and organization

Timeline

Customer Service Supervisor

City National Bank
12.2019 - Current

Shift Manager

McDonald's
06.2018 - 12.2019

Personal Care Assistant

Cumberland River Comprehensive Care Center
09.2017 - 04.2018

Greenup County High School

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