Brittni Stamper
Carrollton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Legacy Vinyl Windows
04.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management, and order calls.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed accurate order entry and data verification.
- Communicated with customers to answer questions and perform account maintenance.
- Documented shipping information for orders and tracked packages when necessary.
- Processed cash payments and credit and debit card transactions.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Elderly Caregiver
Beehive Assisted Living
01.2020 - 10.2020
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
Assisted Living Caregiver
Brookdale Senior Living Facility
01.2015 - 11.2016
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered prescribed drugs to high-volume patient caseload.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reordered medication to maintain adequate supply.
- Turned and repositioned patients to prevent bedsores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Inside Sales Representative
Krestmark, Inc.
07.2012 - 08.2014
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Certified Medication Aide
Ridgecrest Retirement And Health Care
03.2010 - 10.2012
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored patient responses to medication to report adverse reactions quickly.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05.2008
Skills
- Quality Control
- Issue and Complaint Resolution
- Time Management
- Clerical Support
- Microsoft Outlook
- Grammar
- Managing Multiple Tasks
- McAfee
- Problem-Solving Ability
- Professional Telephone Demeanor
- Microsoft Windows
- Filing
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Microsoft Internet Explorer
- Microsoft Access
- Customer Service
- Credit Card Payment Processing
- 10-Key
- Adobe Systems Adobe Photoshop
- Understanding Customer Needs
- Microsoft SharePoint
- Medical Terminology Knowledge
- Emotional Intelligence
- Medication Preparation
- Safety Management
- Patient Records Gathering
- Insurance Verification
- Certified Medication Aide
- Health Insurance Verification
- Family Communication
- Records Management
- Privacy and Confidentiality
- Healthcare Information
- Pharmaceutical Orders
- EMR Systems
- Quality Improvement Plans
Timeline
Elderly Caregiver
Beehive Assisted Living
01.2020 - 10.2020
Customer Service Representative
Legacy Vinyl Windows
04.2019 - 12.2020
Assisted Living Caregiver
Brookdale Senior Living Facility
01.2015 - 11.2016
Inside Sales Representative
Krestmark, Inc.
07.2012 - 08.2014
Certified Medication Aide
Ridgecrest Retirement And Health Care
03.2010 - 10.2012
High School Diploma -
Cleburne High School
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