Brittnia Cavins

• Built professional and positive relationships with customers following entire process from quoting to account maintenance (business to business relationships not call center)
• Worked with R&D for new Product Development from start to finish
• Created Project Briefs
• Managed all phases of formula development and new product innovation across all categories from concept to launch
• Tracked product timelines and key milestones throughout development of projects to ensure timely launch.
• Communicated daily with R&D team and cross functional teams to discuss upcoming milestones to ensure timely delivery of all samples
• Contributed ideas during strategic and conceptual brainstorming sessions
• Reviewed all ingredient list with Regulatory Director to ensure Global Compliance of all formula submissions.

Managed a team of 6 Customer Service reps whom had their own customer accounts.

• Managed the top 3 multi-million-dollar contract accounts.
• Provided high level of professionalism while establishing a positive rapport with existing and prospective customers
• Attended on-site meetings with customers to share information about company capabilities as well as traveled to their facilities to introduce company.
• Handled and resolved customer inquiries, concerns and complaints.
• Processed sales orders and CS PO's
• Maintained Open order reports and shortages.
• New Account set-up, bill of materials, order entry, status reports, production schedules, and logistics.
• Review inventory on regular basis to look for shipping delays and bottlenecks. Also looked to ship things so if applicable to meet sales
• Review BOM of components needed and follow up on manufacturing process.
• Costing analysis for new and existing products
• Issuing quotes for customers, explaining quotes to customers, placing orders from quotes.
• Supporting individual accounts with shipping status inquiries, quote information, quality questions, production issues, and miscellaneous situations
• Attend regular operation/production meetings to obtain updates on deliveries, current items filling and packing in production, incoming PO's, work orders and late components
• Work with multiple departments within company to obtain resolutions to my customers situations including production, compounding, shipping, receiving, Quality, R&D, accounting and planning.
• Created and maintained detailed project trackers for new projects (tech transfers and R&D formulations)
• Answered incoming customer calls regarding new business

Scanning and filing packing slips of shipped orders

• · Interfaced and communicated with client regarding project status and coordinated construction meetings
• · Managed project master schedule and endured projects met timeline and construction specifications
• · Prioritized and maintained telephone support.
• · Assisted with marketing and customer relations.
• · Assisted with general accounting functions; maintained journals and handled part of A/P and A/R
• · Maximized cost controls, effectively utilized resources, and diligently coordinated projects to ensure each project was completed within budget
• · Processed all change orders and P.O's from superintends