Brittni Sollie
Winter Haven,FL
Summary
Organized Coordinator focused on boosting tribal citizen satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
11
11
years of professional experience
Work History
Rescue Funds Coordinator
Tlingit And Haida
Juneau - Remote, AK
10.2022 - Current
- Provided technical support to staff members regarding software applications and hardware systems.
- Organized team events to promote a positive work environment.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Maintained calendars of upcoming events, meetings and deadlines.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Planned and managed operations to achieve objectives within budgets.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and selected employees to fill vacant roles.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
Customer Service Technician
Tlingit And Haida
Juneau, AK
10.2021 - 10.2022
- Support tribal citizens and enhanced relations through friendly, knowledgeable, and positive communication.
- Remains calm and professional in stressful circumstances and have effectively diffused tense situations.
- Document tribal citizen information and activity in Tribevue.
- Manages high-volume of inbound and outbound calls and emails.
- Check Request Approver : ability to compare data for accuracy and completeness; identify discrepancies on tribal citizen applications.
- Lead Check Request Approver for the Anchorage Housing Stability & Eviction Prevention Supplemental Relief.
- Preformed duties as lead in the absence of the coordinator.
- Hosted and assisted with after-hours team building events for the Customer Service Technician team.
- Ability to navigate through multiple programs such as Tribevue, Word, Excel, Outlook, and Teams.
Receptionist
Juneau Urgent and Family Care
Juneau, AK
03.2021 - 10.2021
- Scheduled and confirmed appointments through company portal.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars and set appointments with clients.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Pulled and organized requested documentation.
Lead Direct Support Professional
Tides LLC.
Juneau, AK
02.2019 - 03.2021
- Promoted to lead position for three different teams in recognition of strong work ethic and great understanding of recipients and their everyday needs.
- Monitored team progress and enforced deadlines.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication and training.
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and various errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Followed care plan and directions to administer medications to clients.
- Developed strong and trusting rapport with clients and their families to facilitate smooth, quality care.
- Monitored client's well-being, safety, and comfort under physician direction.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Contributed to case reviews of client status and progress.
Paraprofessional
Juneau School District
Juneau, AK
01.2018 - 02.2020
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Applied positive reinforcement to redirect negative behaviors.
- Communicated and collaborated well with educators from various grade levels.
- Served as classroom aide to teachers and worked one-on-one with special needs students age 3 to 10 .
Lead Preschool Teacher
Discovery Preschool & Childcare
Juneau, AK
08.2013 - 03.2018
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Implemented hands-on, play-based strategies for experiential learning.
- Developed well-managed classroom of 17 children.
- Maintained attendance records.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Taught children foundational skills in colors, shapes, and letters.
Education
High School Diploma -
Yaakoosge Daakahidi High School
Juneau, AK05.2010
Some College (No Degree) - Business Management
Penn Foster College
Scottsdale, AZSome College (No Degree) - General Studies
University of Alaska Southeast
Juneau, AKSkills
- Staff Supervision
- Work Planning and Prioritization
- Schedule Management
- MS Office
- Excellent customer service skills
- Successfully working remote (10/12/21-present, 3 years)
- Maintain confidential correspondence, filing, telephone communication
- Teamwork and Collaboration
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Knowledge of HIPPA
- Data Entry
- Able to navigate multi-line phone systems, handle high volume of inbound and outbound calls and document each interaction
Timeline
Rescue Funds Coordinator
Tlingit And Haida
10.2022 - Current
Customer Service Technician
Tlingit And Haida
10.2021 - 10.2022
Receptionist
Juneau Urgent and Family Care
03.2021 - 10.2021
Lead Direct Support Professional
Tides LLC.
02.2019 - 03.2021
Paraprofessional
Juneau School District
01.2018 - 02.2020
Lead Preschool Teacher
Discovery Preschool & Childcare
08.2013 - 03.2018
High School Diploma -
Yaakoosge Daakahidi High School
Some College (No Degree) - Business Management
Penn Foster College
Some College (No Degree) - General Studies
University of Alaska Southeast
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