Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Brittnie Hoskins

Lake Station,IN

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

5
5
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
Hobart, IN
12.2023 - Current
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Verified orders and bagged items for easy transport.
  • Organized inventory for efficient restocking of products.
  • Restocked counter supplies and condiment stations cleaned windows and emptied trash cans during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Tailored orders to address customer allergies and gluten concerns.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Greeted customers and provided product knowledge.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Maintained cleanliness of work area throughout shift.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Operated cash registers to process payments from customers.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Assistant Manager

Halloween City
Merrillville, IN
09.2023 - 11.2024
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Delegated work to staff, setting priorities and goals.
  • Established processes for monitoring customer satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Answered customer questions and provided store information.
  • Stocked shelves with merchandise according to company guidelines while maintaining neatness and cleanliness standards.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

C-Store Cashier

Lukes Gas Station
Lake Station, IN
10.2022 - 08.2023
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Maintained cleanliness of store by sweeping floors, wiping windows, dusting shelves.
  • Provided support to team members during busy times to ensure all customers received prompt attention.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Greeted customers promptly and responded to questions.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Assistant Manager

SUBWAY®Restaurants
Highland, IN
07.2019 - 04.2022
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Delegated work to staff, setting priorities and goals.
  • Established processes for monitoring customer satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed payments promptly for customers to exceed productivity standards.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted performance evaluations, providing feedback and coaching for team development.

Education

Some College (No Degree) - Accounting And Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Food service standards
  • Cooking
  • Cash handling proficiency
  • Cleanliness and hygiene
  • Recipes and menu planning
  • High level of integrity
  • Cleaning and organization
  • Safe food handling
  • Taking and preparing orders
  • Multitasking and prioritizing
  • Task delegation
  • Problem-solving
  • POS system expertise
  • Staff development
  • Inventory management
  • Decision-making
  • Cross-functional teamwork
  • Schedule preparation

Affiliations

  • I love reading whenever I have free time.
  • I deep clean when i am not reading.

Timeline

Sandwich Artist

SUBWAY®Restaurants
12.2023 - Current

Assistant Manager

Halloween City
09.2023 - 11.2024

C-Store Cashier

Lukes Gas Station
10.2022 - 08.2023

Assistant Manager

SUBWAY®Restaurants
07.2019 - 04.2022

Some College (No Degree) - Accounting And Business Administration

Ivy Tech Community College of Indiana

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Brittnie Hoskins