BRITTNIE ROACH
Yuma,AZ
Summary
Highly motivated reliable team player with a track record of achieving and exceeding sales goals. Possesses excellent communication, organizational and motivational skills. Experienced in developing business strategies and leading teams to successful outcomes.
Overview
14
14
years of professional experience
Work History
Sales Manager
Cricket Wireless
01.2023 - 12.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service.
- Built relationships with customers and community to establish long-term business growth.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
SALES MANAGER
Metro by T-Mobile
06.2020 - 12.2022
- Analyzed sales data to identify trends and make recommendations for improvement
- Managed customer accounts and customer relationships
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used
- Applied different approaches to changing work demands and to meet sales challenges
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
SALES ASSOCIATE
Ashley Furniture
02.2014 - 03.2017
- Encouraged customers to make additional purchases and suggested relevant items
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Drove sales through customer relationship building and suggestive selling techniques
- Introduced promotions and sale opportunities, enticing customers
- Built relationships with potential customers by providing helpful advice on product selection
- Enticed customers with sales and promotions to boost sales
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Handled customer complaints and inquiries in a courteous and efficient manner
- Promoted benefits of store credit cards and customer loyalty programs.
SALES REPRESENTATIVE
Safety Services Company
01.2010 - 09.2013
- Worked with management teams to develop annual sales plans, goals, and targets
- Communicated product features, advantages, and benefits to customers
- Generated leads and maintained lists of prospective customers
- Managed customer accounts by providing accurate information on product availability and pricing
- Generated new leads through cold calling, networking and referrals
- Developed and maintained relationships with customers to ensure repeat business
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
Education
Bachelor of Science in Management - Business Management
University of Phoenix
Tempe, AZSkills
- Verbal and Written Communication
- Goals and Performance
- Product Knowledge
- Sales Expertise
- Time Management
- Learning Strategies
- Excellent Communication Skills
- Compelling Leadership Skills
- Critical Thinking
- Persuasion
- Sales expertise
Languages
Spanish
Limited Working
Timeline
Sales Manager
Cricket Wireless
01.2023 - 12.2023
SALES MANAGER
Metro by T-Mobile
06.2020 - 12.2022
SALES ASSOCIATE
Ashley Furniture
02.2014 - 03.2017
SALES REPRESENTATIVE
Safety Services Company
01.2010 - 09.2013
Bachelor of Science in Management - Business Management
University of Phoenix
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