Brittnie Todd
Palm Bay,FL
Summary
Experienced team leader adept at efficiently managing departments to achieve goals. Proven track record of aligning employees with roles to optimize performance. Proactive and diligent professional dedicated to ongoing operational enhancements. Demonstrates strong leadership skills, strategic planning capabilities, and adept problem-solving. Supports senior managers in achieving challenging targets by motivating staff and coordinating resources. Methodical and organized in optimizing coverage to meet operational needs.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Privately Owned Business
03.2024 - Current
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Lead Trainer
That Little Restaurant
02.2021 - 08.2024
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Worked with vendors to customize courseware to accommodate business needs.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and implemented successful onboarding program.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Technical Lead
Bethesda Senior Living
01.2024 - 07.2024
- Improved systems with addition of new features and infrastructure.
- Provided educational expertise and mentoring to junior team members.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Tested functional compliance of company products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected equipment, assessed functionality, and optimized controls.
- Analyzed work to generate logic for new systems, procedures and tests.
Education
Associate of Arts - Medical Assistant
Keiser University
Melbourne07-2015
Skills
- Customer service
- Orientating and training
- Team leadership
- Retail operations management
- Scheduling and planning
- Employee engagement
- Strategic planning
- Product and service sales
- Customer rapport
- Customer service and satisfaction
- Business development
- Workplace safety compliance
- Inventory management
- Business administration
- Vendor relationship management
Timeline
Assistant Manager
Privately Owned Business
03.2024 - Current
Technical Lead
Bethesda Senior Living
01.2024 - 07.2024
Team Lead Trainer
That Little Restaurant
02.2021 - 08.2024
Associate of Arts - Medical Assistant
Keiser University
Similar Profiles
Nafisa JalilNafisa Jalil
Online Marketer at Privately Owned BusinessOnline Marketer at Privately Owned Business
Tommy CuddTommy Cudd
Assistant Landscaper at Privately Owned BusinessAssistant Landscaper at Privately Owned Business
Carley FordCarley Ford
Assoicate Director of Operations at Ford Brothers - Privately Owned BusinessAssoicate Director of Operations at Ford Brothers - Privately Owned Business
Andrew SkowronekAndrew Skowronek
Cybersecurity Architect at Akamai Technologies IncCybersecurity Architect at Akamai Technologies Inc
BETHANY O'NEALBETHANY O'NEAL
Pharmacy Manager and Pharmacist at WalgreensPharmacy Manager and Pharmacist at Walgreens