Brittni L. Jones
Frisco,TX
Summary
Program Manager and Credentialing Specialist with a focus on healthcare. Previous experience as a skilled Field Application Specialist with a broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Microbiology and Allied Health.
Overview
8
8
years of professional experience
Work History
Program Manager and Credentialing Specalist
EGA Associates, LLC
04.2022 - 12.2022
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Tracked and reported Timeframe program results to customers and stakeholders to facilitate change management activities.
- Devised tools and benchmarks to improve team performance and monitor production.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Identified system needs and designed processes to support business requirements.
Field Application Specialist
BioMerieux Inc.
04.2021 - 04.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Prepared variety of different written communications, reports and documents.
- Coordinated and provided technical training, consultation, and ongoing support for Biomerieux's diagnostic product line.
- Applied medical subject matter knowledge to improve IT systems and functions.
- Worked with product engineering team to define clinical requirements and assist with testing.
- Served as liaison between end-users and health IT team.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
Medical Technologist
Texas Health Physicians Group
07.2020 - 04.2021
- Followed laboratory protocols for specimen processing, analysis and results reporting.
- Operated, calibrated and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Established and monitored quality assurance programs and activities to maintain accuracy of laboratory results.
- Facilitated in opening newly relocated laboratory.
- Trained and oriented new medical technologists to perform and interpret tests.
- Maintained required laboratory supplies inventory, and verified viability of supplies prior to use.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw in-depth laboratory inspections and contributed to favorable outcomes.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
Medical Technologist
Quest Diagnostics
01.2014 - 01.2020
- Microbiology, Mycology, Virology, Acid Fast Bacilli, Parasitology, Molecular Microbiology and Bioterrorism Agents.
- Evaluated quality control within laboratory using standard laboratory test and maintained compliance with CLIA, OSHA, safety and risk-management guidelines.
- Operated Biomerieux, Thermo Fisher and Cepheid laboratory equipment, and adhered to strict maintenance schedules.
- Analyzed laboratory findings to check accuracy of results.
- Input medical tests and clinical results data into computer using SunQuest and Smart term software.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Science - Clinical Laboratory Sciences
Our Lady of The Lake College
Baton Rouge, LA12.2013
Skills
- Laboratory Procedures
- Regulatory Affairs Compliance
- Troubleshooting Network Connections
- Hardware and Software Configuration
- Vendor Sourcing
- Timekeeping and Payroll
- Personnel Management
- Employee Coaching and Motivation
- Project Management
- Customer Service
- Performance Monitoring
- Scheduling and Coordinating
- Multi-Operations Management
- OSHA, JACOH and CAP Compliance
- Adobe, Excel and Word Applications
- Quality Control
- Program Development and Management
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Program Manager and Credentialing Specalist
EGA Associates, LLC
04.2022 - 12.2022
Field Application Specialist
BioMerieux Inc.
04.2021 - 04.2022
Medical Technologist
Texas Health Physicians Group
07.2020 - 04.2021
Medical Technologist
Quest Diagnostics
01.2014 - 01.2020
Bachelor of Science - Clinical Laboratory Sciences
Our Lady of The Lake College
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