Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittni Layne Nonn

GRANITE CITY,IL

Summary

Proven Office Manager at Swanson Law Firm, adept in organizational skills and office administration, enhanced operational efficiency and client satisfaction. Skilled in MS Office and customer relationship management, I spearheaded initiatives that resulted in a cohesive team environment and a significant increase in productivity. My expertise in employee training and conflict management has fostered a dynamic, results-driven workplace. Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Energetic Universal Banker with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

13
13
years of professional experience

Work History

Office Manager

Swanson Law Firm
09.2021 - 10.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
  • Managed payment agreements with vendors for office supplies and technology specialists.
  • Maintained a high level of customer service by addressing concerns promptly, demonstrating empathy for clients'' situations while upholding professionalism at all times.
  • Handled sensitive client information with discretion, ensuring complete confidentiality of all legal matters discussed or documented.
  • Streamlined office operations by implementing efficient filing systems and organizational techniques.
  • Coordinated attorney schedules for optimal time management, ensuring punctual attendance to court dates and client meetings.
  • Oversaw human resources responsibilities including recruitment, performance evaluations, conflict resolution strategies resulting in a cohesive work environment conducive to productivity growth rates over time periods examined closely during annual review
  • Implemented comprehensive training programs for new hires, expediting their integration into the team and improving overall productivity.
  • Trained attorneys and lawyers in use of legal information management systems and document organization.
  • Developed strong relationships with vendors, negotiating contracts for better pricing on office supplies and equipment.
  • Enhanced client satisfaction with timely and accurate case updates, maintaining a professional demeanor in all communications.
  • Managed complex schedules for attorneys and lawyers with court dates and client meetings.
  • Improved internal communication between attorneys and support staff by initiating regular team meetings to discuss ongoing cases and workflow issues.
  • Implemented a system for tracking case progress, resulting in improved oversight of workload distribution among attorneys.
  • Evaluated and optimized office technology, upgrading hardware and software for increased efficiency in daily tasks.
  • Liaised with court personnel to remain current on procedures and filing requirements, ensuring timely compliance with legal deadlines.
  • Managed financial records, including invoice processing and budget analysis, resulting in increased cost efficiency.
  • Spearheaded successful marketing campaigns to increase firm visibility within the community, attracting new clients through targeted outreach efforts.
  • Assisted with legal research on case law and conducted evidence examination and documentation.
  • Communicated with clients and set up remote video and telephone conferences.
  • Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
  • Created organized filing system to manage department documents.
  • Organized and updated databases, records and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created reports, presentations and other materials for executive staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Built and managed processes for tracking and monitoring department performance.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Negotiated and executed contracts on behalf of the company.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Regional Presidential Campaign Director

Mike Bloomberg Presidential Campaign 2020
01.2019 - 08.2019
  • Implemented data-driven targeting strategies to reach key voter demographics more effectively.
  • Developed messaging and talking points to effectively communicate campaign priorities to the public.
  • Recruited and trained volunteers, resulting in a dedicated and effective team of supporters.
  • Created compelling fundraising materials that generated increased donations from both small-dollar donors and major contributors.
  • Developed volunteer recognition programs that boosted morale and fostered a sense of camaraderie among team members.
  • Managed campaign budget, ensuring efficient allocation of resources for maximum impact.
  • Increased voter turnout by developing and implementing targeted outreach strategies.
  • Developed managed, and executed grassroots organizing efforts resulting in a strong local presence and increased community involvement in the campaign.
  • Improved campaign visibility through the creation of eye-catching marketing materials like yard signs, banners, and brochures.
  • Spearheaded opposition research efforts to anticipate challenges and develop proactive responses accordingly.
  • Streamlined communication channels between staff members using project management tools leading to better coordination during crucial periods.
  • Established strong relationships with local media outlets, securing positive coverage for the campaign.
  • Fostered an inclusive work environment that attracted a diverse group of volunteers which helped increase the campaign''s outreach to various communities.
  • Negotiated contracts with vendors for services such as printing, advertising, and event production, maximizing cost efficiency.
  • Coordinated events, rallies, and town halls to engage voters and build community support.
  • Collaborated with coalition partners to strengthen the campaign''s reach within diverse communities.
  • Oversaw social media strategy, driving engagement and raising awareness of campaign issues among online audiences.
  • Defined all campaign roles and filled positions.
  • Utilized social media advantageously for free and persuasive media.
  • Performed staff evaluations and addressed areas for improvement.
  • Developed policy positions and wrote public statements outlining stances.
  • Networked among donors and fundraised to generate money for campaign.
  • Developed campaigns, led design, and tracked results.
  • Oversaw teams of volunteers and monitored effectiveness of each area.
  • Worked with traditional media to obtain coverage of key events.
  • Built political coalitions to enhance message.
  • Attended required meetings and training sessions.
  • Created grassroots campaign initiatives mobilizing community support.

Paralegal/Law Office Manager

Swanson & Sackett LLC.,
03.2017 - 01.2019
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Prepared legal briefs, motions, and pleadings.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
  • Increased department efficiency, organizing continuing legal education seminars for paralegal staff.
  • Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
  • Fostered collaborative environment, facilitating communication between legal teams and clients.
  • Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
  • Created weekly, monthly, and quarterly expense reports.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Interviewed clients to obtain information relevant to cases.
  • Revised and finalized letters, briefs, and memos.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Increased client satisfaction with thorough research and prompt response to inquiries.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Researched statutes, decisions, legal articles, and codes.
  • Managed financial records, including invoice processing and budget analysis, resulting in increased cost efficiency.
  • Managed payment agreements with vendors for office supplies and technology specialists.
  • Spearheaded successful marketing campaigns to increase firm visibility within the community, attracting new clients through targeted outreach efforts.
  • Implemented a system for tracking case progress, resulting in improved oversight of workload distribution among attorneys.
  • Managed complex schedules for attorneys and lawyers with court dates and client meetings.
  • Maintained a high level of customer service by addressing concerns promptly, demonstrating empathy for clients'' situations while upholding professionalism at all times.
  • Reduced errors in legal documents by diligently proofreading and editing materials before submission.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Organized professional development opportunities for staff members, fostering a culture of continuous learning and growth within the law firm.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created reports, presentations and other materials for executive staff.
  • Built and managed processes for tracking and monitoring department performance.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Deputy Clerk of the Court

Madison County Circuit Clerks Office
07.2015 - 03.2017
  • Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
  • Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
  • Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Provided assistance to attorneys and court personnel in courtroom
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Performed routine data entry or document management.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
  • Upheld high standards of professionalism within the courtroom setting by demonstrating excellent interpersonal skills when interacting with individuals from diverse backgrounds.
  • Supported efficient courtroom proceedings through timely preparation of trial materials, including evidence binders, witness lists, and exhibit logs.
  • Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
  • Maintained organization within the courtroom by managing exhibits, monitoring proceedings, and enforcing courtroom rules.
  • Expedited filing processes through the implementation of an electronic document management system, reducing paperwork and improving overall productivity.
  • Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
  • Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.

Universal Banker Teller

US Bankcorp
05.2010 - 11.2014
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained strict compliance with federal regulations during all transactions, ensuring the integrity of the institution.
  • Prevented fraudulent activity by diligently verifying customer identification during account openings or changes in personal information.
  • Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
  • Processed loan applications efficiently by gathering necessary documentation and working closely with underwriting teams.
  • Streamlined banking processes for improved client experiences and increased retention rates.
  • Developed strong relationships with customers by providing personalized service, leading to increased referrals.
  • Participated actively in ongoing professional development programs aimed at enhancing skills relevant to the Universal Banker role.
  • Conducted financial assessments to determine eligibility for loans, credit cards, and other financial products.
  • Crosssold banking products and services to meet individual customer needs and boost revenue growth.
  • Resolved customer concerns promptly and professionally, fostering trust in the bank''s commitment to quality service.
  • Managed high volumes of transactions while maintaining exceptional speed and accuracy levels.
  • Served as a reliable resource for colleagues by staying current on industry trends and best practices in retail banking operations.
  • Collaborated effectively with team members to reach branch goals and enhance overall performance levels.
  • Handled sensitive customer data securely by adhering strictly to confidentiality policies within the organization.
  • Provided guidance on investment opportunities tailored specifically towards individual client needs.
  • Assisted clients with account management tasks, resulting in higher levels of customer loyalty.
  • Contributed to branch success through active participation in sales initiatives and promotional events.
  • Supported customers with online banking navigation, ensuring a seamless digital experience for users across platforms.
  • Educated customers on various banking options, empowering them to make informed financial decisions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.
  • Monitored and verified suspicious activity on customer accounts.
  • Trained new hires on customer service policies and procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Generated monthly reports on customer activity and customer feedback.
  • Wrote and distributed customer correspondence.

Education

No Degree - Business Administration And Management

Southwestern Illinois Community College
Granite City, IL
04.2027

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Document Management
  • Clerical Support
  • Account Reconciliation
  • Credit and collections
  • Relationship Building
  • Mail handling
  • Inventory Control
  • Employee Supervision
  • Staff Management
  • Conflict Management
  • Staff hiring
  • Employee Training
  • Financial Tracking
  • Meeting planning
  • Information Protection
  • Contract Administration
  • Workforce Management
  • Computer Skills
  • Problem Resolution
  • Customer Relationship Management
  • MS Office
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Schedule Management
  • Task Delegation
  • Managing Operations and Efficiency
  • Goal Setting
  • Employee Coaching and Mentoring

Timeline

Office Manager

Swanson Law Firm
09.2021 - 10.2023

Regional Presidential Campaign Director

Mike Bloomberg Presidential Campaign 2020
01.2019 - 08.2019

Paralegal/Law Office Manager

Swanson & Sackett LLC.,
03.2017 - 01.2019

Deputy Clerk of the Court

Madison County Circuit Clerks Office
07.2015 - 03.2017

Universal Banker Teller

US Bankcorp
05.2010 - 11.2014

No Degree - Business Administration And Management

Southwestern Illinois Community College

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Brittni Layne Nonn