Brittny Bailey
Clarksville,TN
Summary
Time Management Accountable when needed Leadership skills Problem Solving Teamwork Conflict Resolution Attentive to detail Strong communicator
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
ATS/AGI
02.2021 - Current
- Oversee ticket counter and gate operations, assist in checking in and gate duties.
- Understand HPF and contractual needs for employee scheduling ATW
- Share KPI’s to station and brief on monthly goals to ensure we meet all customer expectations
- Perform quarterly station audits in-house and submit them to the regional manager and regional director
- I attend weekly calls with customers to discuss metrics, OTP, MBR, HS, Safety concerns
- Order station supplies, and uniforms per contract.
- Ensure bag room is set up properly with bingo sheets for all flights and tags are being pulled and counted accurately.
- Maintain customer relationship with communication on operational needs
- Patiently handle customer complaints regarding ticketing and baggage handling, delays, and cancellations.
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise.
- Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
- Manage passenger service agent manpower to ensure adequate staffing for operational needs. Callout's/PTO coverage.
- Serve as point of contact for customers and management to alert them to any IROPS which may impact service to our customers.
- Monitor and or conduct required training of personnel once hired and sign off on OJT.
- Observe and enforce all safety regulations and company policies.
Bartender
Oak Grove Racing and Gaming
09.2020 - 02.2021
- Prepares drinks correctly at the bar for patrons and for cocktail staff
- Assisting with the cleaning of the bar area and assisting with inventory maintenance
- Ensure the safety and security of employees and guests
- Responsible to perform 'responsible alcohol service' with regards to patron limitations and pass any/all responsible alcohol service training
- Other duties as assigned
- Knowledge of all bar equipment, cash registers (MICROS), and berg beverage system
- Knowledge of sanitation and health department regulations for safe handling of alcohol
- Maintaining interpersonal working relationship among all personnel
Leasing Agent
Bill Mace Rentals
03.2019 - 10.2020
- Advertise available properties using a variety of media and promoting materials
- Determine the needs, living standards and economic viability of prospect customers
- Negotiate leasing terms and conditions and close deals
- Meet with prospective renters and take them on tours of the units that interest them
- Prepare and execute leases in accordance with our property standards and regulations
- Conduct credit checks and other background tasks to qualify potential renters
- Collect application fees, security deposits and rent payments
- Coordinate property maintenance
- Inform residents of any changes to the rental agreement or upcoming problems with the property
- Follow up with prospective renters
- Establish rapport with tenants and provide personalized service
- Proficient in Microsoft word and excel
Server
Saint Anejo
07.2017 - 10.2018
- Greet tables promptly
- Checked Identification to ensure guests meet minimum age requirements for consumption of alcoholic beverages
- Answer questions about menu items
- Accurately take customer orders and relay them to the kitchen staff
- Facilitate filling drink orders with the bar
- Gracefully suggest/upsell additional menu items, such as desserts and drinks
- Offer special assistance to patrons with specific needs, such as highchairs for children
- Memorize the menu for on-demand recitation and questions about ingredients
- Operate the drink fountain and coffee station
- Use POS system to accurately calculate the patron’s bills
Bar Manager/Bartender
Bananas Karaoke
04.2015 - 05.2017
- Prepared a variety of alcoholic and non-alcoholic beverages as requested by Customers
- Collected and accurately processed guest payments
- Replaced kegs and restocked bottles of alcohol when necessary
- Checked Identification to ensure guests meet minimum age requirements for consumption of alcoholic beverages
- Maintain a neat and clean bar area
- Limited problems related to customer’s excessive drinking by taking appropriate precautions
- Recruiting, training and motivating staff
- Enforcing health and safety rules
- Doing regular stock-takes and ordering as necessary
- Handling deliveries
- Maintaining the condition of beer and wine
Food Inspection Supervisor
U.S. Army
01.2014 - 01.2015
- Cross-trained more than 10 Veterinary Technicians on food safety regulations and the technical aspects of food inspection
- This provided a robust response for deployments, food inspections and food safety issues
- Managed the organization’s food safety operations condemning food that doesn’t meet health or mission standards in accordance with Army health and sanitation regulations
- Deployed to Romania and Turkey coordinating transportation, access to U.S
- Air Force and Army bases and pre-deployment intelligence briefing necessary for the deployment
- Daily respond to headquarters taskings that require a proactive and intelligent response
Secretary
U.S. Army
01.2013 - 01.2014
- Assumed the duties of the president in his absence
- Recorded and prepared minutes of Better Opportunities for Single Service member’s committee meetings and ensured copies of the minutes were distributed to each member
- Maintained a list of all company representatives and copies of their appointment orders
- Responsible for recruiting, coordinating, and maintaining volunteers for various purposes, especially in the area of community events and participation
Food Inspection Specialist
U.S. Army
01.2009 - 01.2014
- Provided food safety and sanitation information to the community during the National Food Safety Month
- Identified unsanitary conditions in food storage facilities and commissary stores
- Inspected food products designated for human consumption on receipt and in storage
- Evaluated packaging, packing and marking requirements in accordance with Department of Defense standards and contractual documents
- Performed over 17,000 customer site visits inspecting over $45 million in subsistence
- Inspected 293,333 pounds in Meals ready to eat saving the army $10,000 through extensions, while only 3,520 pounds of unfit rations
- Provided extensive food inspection support ensuring food safety assurance for over 30,000 soldiers, family members and civilians
Education
5 Year Permit -
ABC
01.2024
Fashion and Beauty Certificate -
Academy of Makeup Arts
Nashville, TN01.2018
The Art of Hair and Wig Design Certificate -
Academy of Makeup Arts
Nashville, TN01.2018
Special Effects Certificate -
Academy of Makeup Arts
Nashville, TN01.2017
Cosmetology Certificate -
Wallace Community College
Dothan, Alabama01.2016
Associates - General Studies
University of Maryland University College
Adelphi, Maryland01.2014
High School -
Ross view High School
Clarksville, TN01.2006
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- GSC TTT
- NT TTT
- WS TTT
- STC JET BRIDGE/ AIRBUS DOOR
Certification
- GSC TTT
- NT TTT
- WS TTT
- STC JET BRIDGE/AIRBUS DOOR
Timeline
Supervisor
ATS/AGI
02.2021 - Current
Bartender
Oak Grove Racing and Gaming
09.2020 - 02.2021
Leasing Agent
Bill Mace Rentals
03.2019 - 10.2020
Server
Saint Anejo
07.2017 - 10.2018
Bar Manager/Bartender
Bananas Karaoke
04.2015 - 05.2017
Food Inspection Supervisor
U.S. Army
01.2014 - 01.2015
Secretary
U.S. Army
01.2013 - 01.2014
Food Inspection Specialist
U.S. Army
01.2009 - 01.2014
Fashion and Beauty Certificate -
Academy of Makeup Arts
The Art of Hair and Wig Design Certificate -
Academy of Makeup Arts
Special Effects Certificate -
Academy of Makeup Arts
Cosmetology Certificate -
Wallace Community College
Associates - General Studies
University of Maryland University College
High School -
Ross view High School
- GSC TTT
- NT TTT
- WS TTT
- STC JET BRIDGE/AIRBUS DOOR
5 Year Permit -
ABC
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