Summary
Overview
Work History
Education
Skills
Timeline
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BRITTNY ERVIN

Northlake,IL

Summary

Motivated and personable professional with over 14 years of experience in customer service, front-desk reception, and security operations. Highly skilled in client engagement, schedule coordination, conflict resolution, and managing fast-paced environments. Proven ability to communicate effectively, build relationships, and ensure smooth operations—skills that seamlessly translate into real estate sales and client management. Eager to leverage interpersonal strengths and community knowledge in a dynamic real estate role.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist

Kovach Eye Institute
08.2023 - 06.2024
  • Delivered compassionate, customer-first service to all patients and visitors
  • Registered patients, processed payments, and maintained accurate EMR records
  • Handled multi-line phone systems, appointment confirmations, and demographic updates
  • Ensured lobby presentation, day-of-surgery coordination, and schedule communication
  • Created a professional, welcoming environment for all guests and staff

Hair Stylist / Client Advisor

Ulta Beauty
08.2022 - 08.2023
  • Consulted with clients to understand their style preferences and hair goals
  • Built a loyal client base through exceptional service and product recommendations
  • Maintained a clean, organized station and upheld all salon hygiene standards
  • Acted as a brand ambassador, driving product upselling and customer retention

Operational Supervisor / Security Team Lead

Titan Security – O’Hare Gateway
03.2022 - 02.2023
  • Supervised team schedules, performance, and compliance with site protocols
  • Utilized CCTV, visitor management systems, and access control tools
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Responded to incidents and generated detailed reports for internal and client review
  • Maintained safety and customer experience standards for tenants and visitors

Receptionist / Security Officer

Various Locations – Titan Security, Universal Protection
01.2016 - 01.2022
  • Welcomed employees, clients, and guests with professionalism and courtesy
  • Maintained security logs, visitor sign-in, and building access protocols
  • Provided front-desk support including phone reception, visitor assistance, and scheduling
  • Drafted incident and shift reports; coordinated emergency responses

Education

High School Diploma -

Edwin G. Foreman High School
Chicago, IL
06.2009

20-Hour Basic Security Training -

Fidelity Investigative Training Academy
Chicago, IL
03.2011

Some College (No Degree) - Political Science

Kentucky State University
Frankfort, KY

Cosmetology Program -

Tricoci University of Beauty Culture
Chicago, IL
01.2017

Skills

  • Client Relations & Communication
  • Appointment Scheduling & Follow-Up
  • Conflict Resolution & Problem-Solving
  • CRM Systems & Multi-Line Phone Systems
  • Public Safety & Security Procedures
  • Office Management & Administrative Support
  • Property Access Control & Visitor Management
  • Leadership & Team Coordination

Timeline

Front Desk Receptionist

Kovach Eye Institute
08.2023 - 06.2024

Hair Stylist / Client Advisor

Ulta Beauty
08.2022 - 08.2023

Operational Supervisor / Security Team Lead

Titan Security – O’Hare Gateway
03.2022 - 02.2023

Receptionist / Security Officer

Various Locations – Titan Security, Universal Protection
01.2016 - 01.2022

High School Diploma -

Edwin G. Foreman High School

20-Hour Basic Security Training -

Fidelity Investigative Training Academy

Some College (No Degree) - Political Science

Kentucky State University

Cosmetology Program -

Tricoci University of Beauty Culture

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BRITTNY ERVIN