Brittny Gonzalez
Santa Rosa,TX
Summary
Cooperative Forklift Operator with 3 years of experience lifting and carrying heavy loads using warehouse equipment. Qualified to operate various classes of forklifts and practiced in wide range of heavy equipment. Talented problem-solver with strong ethics, integrity and relationship-building abilities. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
10
10
years of professional experience
Work History
Agent
Advanced Call Center Technologies
Harlingen, TX
08.2023 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Material Handler Forklift Operator
Kraft Heinz
Garland, TX
11.2016 - 02.2023
- Maintained current forklift training and certification as required by company policies.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Maintained yard appearance, keeping ground clean and clear.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Used handheld scanners for warehouse management system compliance.
- Transported, loaded, unloaded and stacked materials.
- Stored and retrieved materials according to first-in/first-out principle.
Quality Coordinator
KraftHeinz Food
Garland, TX
11.2016 - 06.2022
- Trained and led staff on proper QA standards.
- Collaborated with other team members to perform internal QA audits.
- Made sure each product met industry regulations and standards.
- Tested products to check each for defects and flaws to identify and correct quality issues.
Slicer Operator
KraftHeinz Food
Garland, TX
11.2016 - 08.2021
- Maintained clean and neat work areas to maximize productivity.
- Worked on feet for as many as 12 hours and moved materials weighing up to 60 pounds.
- Performed physical and visual quality control inspections at different stages in process to quickly identify issues.
- Completed maintenance such as sharpening or changing blades.
- Selected and checked item quality before cutting.
- Handled basic repairs and informed manager of machine malfunctions needing extensive repairs.
Waitress Trainer
Cheddars Restaurant
Mesquite , TX
01.2016 - 10.2016
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed new staff members on food handling procedures and service techniques.
- Calculated charges, issued table checks and collected payments from customers.
- Worked directly with servers for more than 1 shifts during training process.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Multitasked effectively to deliver menu items to guests.
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
- Developed training program to improve menu knowledge of new hires.
- Partnered with other servers to manage service to large parties such as receptions and banquets.
- Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
- Informed guests on recipes with attention to particular allergens.
- Bussed tables and removed unnecessary items to facilitate positive experiences.
Sandwich Artist
Subway
Santa Rosa , TX
02.2014 - 05.2015
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Answered guest questions, delivering most accurate and updated information available.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Restocked kitchen supplies by rotating food according to dates.
- Informed customers of regular deals or monthly specials to upsell orders.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
Education
High School Diploma -
Santa Rosa High School
06.2012
Skills
- Communication and presentation
- Manufacturing and warehouse procedures
- Material handling
- Certified Fall Protection Trainer
- Warehouse best practices
- Equipment operations
- Palletizer
- Loading and unloading
- Basic math aptitude
- Certified forklift operator
- Certified Pallet Jack Operator
- Safety awareness
- Material inventory
Timeline
Agent
Advanced Call Center Technologies
08.2023 - Current
Material Handler Forklift Operator
Kraft Heinz
11.2016 - 02.2023
Quality Coordinator
KraftHeinz Food
11.2016 - 06.2022
Slicer Operator
KraftHeinz Food
11.2016 - 08.2021
Waitress Trainer
Cheddars Restaurant
01.2016 - 10.2016
Sandwich Artist
Subway
02.2014 - 05.2015
High School Diploma -
Santa Rosa High School