Brittny Hernandez

• Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
• Streamlined recruitment processes for increased efficiency and reduced timetohire.
• Reduced turnover rates by developing comprehensive onboarding and training programs.
• Bolstered company culture with the introduction of employee engagement events and activities.
• Spearheaded diversity and inclusion initiatives, promoting a more inclusive work environment.
• Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
• Facilitated leadership training programs to strengthen management skills across the organization.
• Developed succession planning strategies for key positions throughout the company.
• Oversaw legal compliance matters related to employment law, minimizing risk exposure for the organization.
• Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
• Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.

• Organizing weekly and monthly sales reports to track, plan and maximize profitability
• Mitigate business risks by working closely with staff members and assessing performance.
• Complete frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Coordinating financial or budget activities to fund operations and maximize investments.
• Structuring HR consulting services to support employees during organizational developments and changes.
• Reviewing inventory and sales records to prepare reports for management and budget departments.
• Checking monthly sales and performance reports to support operational planning and strategic decision-making.
• Appraising inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Handling scheduling for store shifts to achieve adequate staffing.
• Monitoring progress by establishing plans, budgets and measuring results.
• Providing mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Implementing successful business strategies to increase revenue and target new markets.
• Improving productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Formed and sustained strategic relationships with clients.
• Coordinating and directing activities of businesses or departments concerning production, pricing and sales.
• Interviewing and vetting job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Leading teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Stage Experience and Services Manager/Talent and Business Operations Manager, 2016-2019

• Ensure compliance with health and safety legislation and maintain financial records
• Preparing promotional materials and displays
• Coordinate daily customer service operations (sales processes and orders)
• Track weekly, monthly and yearly progress of company objectives
• Delegated work to staff, setting priorities and goals.
• Monitored and maintained store inventory
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
• Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.

Certified Beauty Advisor 2013-2016

• Provided a welcoming environment for our clients by listening to and embracing their unique needs.
• Consistently drove results by contributing to the store’s sales goals and sharing my knowledge of policies and standards.
• Demonstrated strong interpersonal skills, readiness to learn, and the ability to work both independently and in team environments.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers.