Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
BRITTNY HUNTER

BRITTNY HUNTER

Conroe,TX

Summary

Dedicated professional with extensive expertise in customer service, customer relations, and patient care. Proven problem-solving abilities and effective team leadership skills ensure high-quality care and meticulous documentation. Committed to continuous growth and career advancement, driven by a passion for learning and excelling in collaborative environments. Strong advocate for fostering positive relationships that enhance overall service delivery and patient satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Conduent
04.2025 - 09.2025
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

ASSISTANT MANAGER

QuikTrip
11.2024 - 04.2025
  • Assisted in daily operations to enhance customer service, leading to noticeable improvements in customer satisfaction scores.
  • Analyzed inventory levels and implemented restocking processes, reducing product shortages and optimizing stock turnover.
  • Coordinated with team members to streamline training programs, fostering a supportive environment and improving staff retention.
  • Maintained accurate financial records and performed daily reconciliations, ensuring compliance with company standards and improving reporting accuracy.
  • Cultivated a positive team atmosphere, enhancing collaboration and contributing to overall employee satisfaction.
  • Implemented efficient workflows that reduced wait times, significantly boosting customer satisfaction and loyalty.
  • Developed new training modules that equipped staff with essential skills, leading to improved performance and reduced onboarding time.

DIRECT CARE STAFF SUPERVISOR

CreightonOaks Rehabilitation Treatment Center
11.2023 - 05.2024
  • Cultivated a compassionate environment, enhancing patient relationships and fostering a sense of community among residents.
  • Oversaw daily care operations, ensuring compliance with health regulations and achieving high satisfaction scores from patients and families.
  • Facilitated interdisciplinary meetings to align care strategies, resulting in coordinated treatment plans and improved patient outcomes.

Customer Service Representative

CVS Pharmacy
08.2018 - 05.2019
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Took copayments and compiled daily financial records.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Customer Service Representative

Bounce Energy
11.2016 - 05.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.

Dispatcher

Park And Go
08.2015 - 10.2016
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of 45 fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Education

High School Diploma -

Westfield High School
Houston, TX

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Information security
  • Inbound and outbound calling
  • Training development aptitude
  • Time management
  • Multitasking and organization
  • Office equipment proficiency
  • Building rapport
  • Computer proficiency
  • Retail marketing
  • Calm demeanor
  • Staff training
  • Adaptive team player
  • Adaptability and flexibility
  • Multi-task management
  • Client relations

Timeline

Customer Service Representative

Conduent
04.2025 - 09.2025

ASSISTANT MANAGER

QuikTrip
11.2024 - 04.2025

DIRECT CARE STAFF SUPERVISOR

CreightonOaks Rehabilitation Treatment Center
11.2023 - 05.2024

Customer Service Representative

CVS Pharmacy
08.2018 - 05.2019

Customer Service Representative

Bounce Energy
11.2016 - 05.2018

Dispatcher

Park And Go
08.2015 - 10.2016

High School Diploma -

Westfield High School

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