Brittny Rando
Las Vegas,NV
Summary
Experienced educational leader prepared for role of Assistant Superintendent. Adaptable and reliable, with skills in strategic planning, conflict resolution, and policy implementation. Utilizes strong project management skills to align tasks with overall project goals. Knowledge of effective team coordination and problem-solving to ensure operational efficiency and project success.
Overview
15
15
years of professional experience
Work History
Field Engineer / Project Engineer
Layton Construction
06.2024 - Current
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Recording time for employees
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
Laborer
Layton Construction
09.2022 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Platform Experience Practitioner
Accenture Flex
07.2021 - 08.2022
- Responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system
- Use your problem-solving skills to continuously deliver value to clients, while making a larger impact on society
- Serve as an advocate for the user community
- Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Understand and remain up-to-date with client policies and guidelines; resolve inquiries according to defined policies and procedures
- Fulfill base productivity and quality requirements
Content Moderator
Accenture Flex
11.2018 - 07.2021
- Deliver efficiency and quality
- Monitor, measure, assess and correct one's own process performance when executing transactions
- Perform customer request/problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly
- Maintain high customer satisfaction ratings by processing transactions accurately
- Identify all risks associated with execution of the assigned tasks within the business process and understands the security requirements linked to the business process
- Administer transactions according to the security requirements in order to mitigate risks
- Execute core business processes and transactions
- Perform core business process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions to deliver business outcomes committed to in the service level agreement
- Focus on continuous improvement
- Apply understanding of assigned business process to identify gaps and propose continuous improvement measures
VIP Escalations Customer Representative
LegalZoom
08.2017 - 11.2018
- Assist customers with phone and email inquiries about order status, payments, refund and site operation as well as provide information about LegalZoom products and services
- Effectively handle difficult situations
- Serve as a liaison between customers and other departments to communicate information
- Use common customer feedback to identify opportunities to continuously improve the customer experience and drive efficiency in delivering unrivaled customer care
Customer Service Representative
LegalZoom
11.2016 - 08.2017
- Assist Customers with inquiries via telephone and email regarding order status, payments, refunds, site operation, and basic information about our products and services
- When necessary, quickly re-direct escalated Customer phone calls
- Directly interface with Product Groups for current status
- Provide prompt, courteous, professional service to our internal and external Customers
- Record customer inquiries for follow-up and tracking purposes
- Inquiries and provide alternate solutions
- Serve as a liaison between Customers and other departments to communicate information
- Flexibility and the ability to manage multiple assignments
- Proficiently utilize customer care tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed customer expectations
- Experience and drive efficiency in the delivery of unrivaled customer care
Patient Care Advocate/Customer Service Representative
Express Scripts
02.2012 - 02.2015
- Handle inbound and outbound member, provider and physician calls
- Answer questions related to pharmacy benefits
- Work to research and resolve problems in a timely manner
- Assist members in understanding and maximizing the use of their pharmacy distribution program
- Use computerized system to gather information and respond to questions
- Document issues and resolutions in a common database
- Escalate issues as necessary
Corrections Officer II
Texas Department of Criminal Justice
01.2010 - 12.2012
- Conducted searches and provided security
- Count inmates, feed, and supervise inmates in housing, work, and other areas
- Transfer inmates via walking or auto transportation
- Supervised and provide security of inmates while performing tasks such as construction, maintenance, laundry, food service, etc
Education
High School -
Floydada High School
Floydada, Texas05.2007
Skills
- Business Operations Management
- Customer Services
- Critical Thinking
- Customer Data Platform & Integration
- Customer Interaction Handling
- Decision Tree Implementation
- Operational Excellence
- Problem Solving
- Service Quality Management
- Security
- Salesforce
- Microsoft Word
- Excel
- Sales
- Customer care
- Microsoft office
- Payroll
- Procore
- CMIC
- Bluebeam Revu 20
Certification
- Class C Driver's License
- Telehandler Operator Training Certificate
- Mobile Elevating Work Platforms Operator Training Certificate
- First Aid Certification
- AED Certification
- CPR Certification
- Forklift Certification
- BLS Certification
- Occupational Safety & Health Administration 30-hour Construction Safety Certification (OSHA-30) - Occupational Safety and Health Administration.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Field Engineer / Project Engineer
Layton Construction
06.2024 - Current
Laborer
Layton Construction
09.2022 - 06.2024
Platform Experience Practitioner
Accenture Flex
07.2021 - 08.2022
Content Moderator
Accenture Flex
11.2018 - 07.2021
VIP Escalations Customer Representative
LegalZoom
08.2017 - 11.2018
Customer Service Representative
LegalZoom
11.2016 - 08.2017
Patient Care Advocate/Customer Service Representative
Express Scripts
02.2012 - 02.2015
Corrections Officer II
Texas Department of Criminal Justice
01.2010 - 12.2012
High School -
Floydada High School