Brittny Rosenow
Fayetteville,AR
Summary
Attentive emergency and medical dispatcher bringing 6 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel and passing information up the chain of command. Proficient in tapping individuals and organizations for further assistance and support in emergency and non-emergency situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
TELECOMMUNICATIONS SPECIALIST
Intrado
10.2020 - Current
- Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity
- Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues
- Obtain information from callers and determine type of action to achieve successful problem resolution
- Record citizen information (e.g
- Date, time, type of call, destination, etc) into the computer database ensuring 100% accuracy
- Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction
- Observe computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of service
- Notify appropriate company and governmental staff of problems and issues via telephone and paging systems
- Successfully track and log vehicle locations and communicate it effectively to emergency personnel
- Communicate effectively with multiple emergency personnel and agencies both within and outside the US during emergency situations
- Gather information from caller to accurately determine location to assign appropriate agency response.
COMMUNICATIONS OFFICER
Fairplay
05.2019 - Current
- Directs incoming requests for emergency assistance to appropriate assets: Police, Fire, Medical
- Monitors and operas multiple police, ambulance and fire frequencies
- Monitor and operate silent alarm panels and notify responsible parties
- Provides the public with basic instructions to safeguard persons in hazardous conditions prior to the arrival of trained fire/ police personnel (i.e.; CPR, Heimlich, Emergency childbirth, etc.)
- Communicates pertinent information via integrated communication systems utilizing multi-channel emergency radios, multi-line telephone communication systems, teletype and facsimile equipment
- Operates CAD and Positron equipment
- Operates ArcGIS technology to accurately locate unfamiliar emergency locations or verify information
- Conducts inquiries on individuals using the automated wants and warrants system Issues, tracks, and maintains case incident numbers, logs, and other records relating to emergency responses
- Packs, enters and edits warrants, stolen/lost weapons, vehicle and items.
DISPATCH SUPERVISOR
Envida
08.2021 - 11.2022
- Coordinate scheduled maintenance with administrative staff
- Manage scheduling for vehicles and drivers to best serve rider needs
- Establishes and maintains relationships with vehicle maintenance vendors
- Provides clear feedback and follow up with drivers regarding the issues they identify with vehicles
- Manage various funding sources and financial plans while coordinating with case workers and upper management staff
- Monitor warranties and work with vendors to ensure proper utilization
- Maintain vehicle supplies
- Support Transit Manager with responding to collisions
- Manage and support drivers and dispatchers in technical needs (i.e
- Driver tables, dispatcher software, VOIP phone usage and maintenance)
- Manage all new customer intake
- Manage and pull reports both monthly and daily as needed
- Support upper management teams with data analytics on a monthly and as needed basis.
ASSOCIATE CHEMIST
Leprino
10.2014 - 05.2019
- Running analytical chemistry tests with minimal supervision
- Delegating as needed to complete testing or training new and current employees on laboratory techniques and maintain correct documentation per ISO requirements
- Cleaning lab within specifications
- Maintaining organized and efficient work areas within the laboratory
- Maintain media inventory on a weekly/bi-weekly basis
- Pre-label samples for same-day/next-day testing
- Maintain appropriate safety measures at all times
- Weighing/measuring samples for testing
- Work with and maintain scientific equipment (vacuum ovens, ash ovens, CEM, pH meters, autoclaves etc.)
- Maintain communication between chemistry lab and customers
- Write and edit standard operating procedures within company and ISO specifications (including formatting and coding)
- Managing tracking sheets and deadlines regarding results and sample expirations
- Entering and approving data writing a LIMS system Writing and Edit CAPA documents Experience and training with ICP mineral testing, LECO protein testing
- FOSS FTIR, and FOSS TKN testing
- Beginning levels of CE testing
- Manage hazardous wastes disposal and train
- Manage all documentation and communication regarding hazardous waste
- Work with and communicating with coworkers to ensure laboratory efficiency.
ACCESSIONER
Lab-Corp
07.2013 - 10.2014
- Prepares laboratory specimens for designated departments/locations prior to laboratory analysis and testing
- Unpacks specimens from branches or ports and routes specimens by type to various staging areas
- Prepares all specimens received for testing in designated laboratory departments or locations such as staging of specimens, centrifuge, separate serum, and blood smears
- Aliquots sample for departments
- Prepares excess specimen samples for storage and resolves and document problem specimens
- Verifies correct labeling for samples and communicates errors or inconsistencies to proper managers Managed Saturday shift start and end of night responsibilities
- Scanned requisitions into indexing system Disposed of bio-hazardous waste on a weekly basis within HIPPA specifications care nurse and aide.
Education
Certificate of Coding (Bootcamp) -
University of Denver
01.2021
Bachelor of Science - Biology/Chemistry
Metropolitan State University of Denver
01.2013
Associate of Science -
Truckee Meadows Community College
Reno, NV2010
Associate of Arts -
Truckee Meadows Community College
01.2010
Skills
- Documenting activities
- Familiarity with CAD
- Clerical Duties
- Emergency response coordination
- Analytical skills
- Software proficiency
- Information Gathering
- Problem Assessment
- MS Office
- MS Excell
- MS PowerPoint
- Cultural awareness Training
- Call Center Software
- Client Interaction
- Communications Management
- Verbal and Written Communication
- Data Entry
- Conflict Resolution
- Customer Support
- VoIP Systems
- Telecom Protocols
- Fast Typing Speed
- Meeting Deadlines Consistently
- Strong grammar knowledge
- Proofreading proficiency
- Patience and Concentration
- Continuous Learning Attitude
- High Accuracy Level
- Word Processing
- Wide Vocabulary Range
- Error Correction
- Keyboard Shortcut Mastery
- Audio File Management
- Quality Control
- Transcription
- Medical Terminology
Certification
- FEMA Disaster Training
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CPR Certified through 2022
- Call Quality Assurance Training
Timeline
DISPATCH SUPERVISOR
Envida
08.2021 - 11.2022
TELECOMMUNICATIONS SPECIALIST
Intrado
10.2020 - Current
COMMUNICATIONS OFFICER
Fairplay
05.2019 - Current
ASSOCIATE CHEMIST
Leprino
10.2014 - 05.2019
ACCESSIONER
Lab-Corp
07.2013 - 10.2014
Certificate of Coding (Bootcamp) -
University of Denver
Bachelor of Science - Biology/Chemistry
Metropolitan State University of Denver
Associate of Science -
Truckee Meadows Community College
Associate of Arts -
Truckee Meadows Community College
- FEMA Disaster Training
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CPR Certified through 2022
- Call Quality Assurance Training
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