Overview
Work History
Education
Skills
Timeline
Generic

Brittnye MIlam

Clarksville,TN

Overview

22
22
years of professional experience

Work History

Owner

Kennedy Bros Alignment Center LLC
Clarksville, TN
09.2023 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Reviewed legal documents related to business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Conducted performance reviews for employees on a regular basis.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.

General Manager

McDonalds
Clarksville, TN
07.2022 - 09.2023
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Video Editor/Front Desk Receptionist

Valiant/US Army
Hohenfels Germany
08.2021 - 06.2022
  • Edited video by adding graphics, titles, audio and special effects.
  • Edited raw footage into cohesive narratives using Adobe Premiere Pro.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Maintained up-to-date knowledge of new editing technologies and techniques.
  • Transformed footage and assets to create compelling military videos and content.
  • Checked video for corruption and confirmed media rendered correctly.
  • Performed basic troubleshooting on equipment during shoots or edits.
  • Edited recorded segments to insert music, dialogue and sound effects.
  • Transformed raw footage into finished work using Adobe After Effects and Photoshop.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Management

McDonald’s
Clarksville, Tn
02.2002 - 04.2014

Education

High School Diploma -

Clarksville High School
Clarksville, TN
05-2000

Skills

  • Administrative Oversight
  • Labor Relations
  • Regulatory Compliance
  • KPI Management
  • Customer Service

Timeline

Owner

Kennedy Bros Alignment Center LLC
09.2023 - Current

General Manager

McDonalds
07.2022 - 09.2023

Video Editor/Front Desk Receptionist

Valiant/US Army
08.2021 - 06.2022

Management

McDonald’s
02.2002 - 04.2014

High School Diploma -

Clarksville High School

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Brittnye MIlam