Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittnye Vasquez

Keller,TX

Summary

Accomplished dispatcher with expertise in optimizing route efficiency at Texas HVACR Mechanical. Leveraged dispatch software to enhance service delivery, achieving a 20% improvement in customer satisfaction. Demonstrated strong decision-making and active listening skills, ensuring safety and timely communication. Proven track record in customer relations and schedule management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatcher

Texas HVACR Mechanical
04.2025 - Current
  • Coordinated transportation schedules to optimize route efficiency and reduce delays.
  • Monitored real-time traffic conditions, adjusting dispatch plans as necessary for timely deliveries.
  • Communicated with drivers to ensure adherence to safety protocols and operational guidelines.
  • Implemented process improvements that enhanced dispatch accuracy and customer satisfaction.
  • Analyzed logistics data to identify trends, improving overall service delivery performance.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Elderly Caregiver

Self Employed Services
06.2021 - 08.2024
  • Assisted clients with daily living activities, ensuring comfort and safety in their home environment.
  • Monitored and documented vital signs to maintain health and wellness standards for elderly patients.
  • Developed personalized care plans to address individual needs, enhancing quality of life for clients.
  • Coordinated communication between family members and healthcare providers regarding patient progress and concerns.
  • Implemented engaging activities to promote social interaction and cognitive stimulation among residents.
  • Managed medication administration schedules, ensuring compliance with prescribed treatments for optimal health outcomes.
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Dispatcher Office Assistant

R-10 HEATING AND AIR
02.2023 - 02.2024
  • Coordinated dispatch operations, ensuring efficient routing of vehicles and timely deliveries.
  • Managed communication between drivers and management, resolving issues in real-time.
  • Maintained accurate logs of dispatch activities, enhancing record-keeping processes.
  • Assisted in training new staff on software systems and operational procedures.
  • Monitored inventory levels, coordinating with suppliers to prevent delays in service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Caregiver

Visting Angels
02.2021 - 04.2023
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Maintained cleanliness and organization of client living spaces for a healthy environment.
  • Communicated effectively with clients to understand their needs and preferences.
  • Monitored client health conditions, reporting any changes to healthcare professionals.
  • Prepared nutritious meals based on dietary restrictions and preferences of clients.
  • Engaged clients in social activities to promote mental well-being and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.

Education

Richard Milburn Academy
Lubbock, TX
05.2005

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Time management
  • Prioritizing calls
  • Customer relations
  • Schedule management

Certification

HHA

CPR

FIRST AID

PCA

Timeline

Dispatcher

Texas HVACR Mechanical
04.2025 - Current

Dispatcher Office Assistant

R-10 HEATING AND AIR
02.2023 - 02.2024

Elderly Caregiver

Self Employed Services
06.2021 - 08.2024

Caregiver

Visting Angels
02.2021 - 04.2023

Richard Milburn Academy

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Brittnye Vasquez