BRITTNY H. FERGUSON
Banking | Finance
San Diego,CA.
Summary
A transformational, engaging and highly ambitious Micro Market Leader and Branch Manager whose talents thrive in a professional and innovative global environment. With over 17 years of proven success and an unsurpassed work ethic, I am committed to an exceptional standard of service, performance and professional integrity.
My overall objective as an Assistant Vice President and Branch Manager at U.S. Bank is to help our customers succeed financially, drive performance results and centrality as One U.S. Bank, inspire and lead my team to reach their greatest professional potential, support a diverse and inclusive workforce and cultivate meaningful relationships as a leader within my community. I have had a career in the Banking/Finance Industry for over 17 years where I've held various leadership roles. I am currently seeking to advance my career by applying my experience, skillset and agility into a Senior Leadership position where I’m able to effectively influence and positively impact my community, my team and my customers.
Overview
18
18
years of professional experience
Work History
AVP, MICRO MARKET LEADER & BRANCH MANAGER
U.S. Bank
San Diego, CA.
06.2018 - Current
- Manage a retail branch team consisting of Tellers and Client Relationship Consultants which cultivates sustainable success, marketshare growth, digital adoption, centrality and a "One U.S. Bank" mindset
- Honor social responsibility and economic development in the communities we serve through our “Community Possible” corporate giving and engagement platform.
- Foster a customer obsessed culture to ensure that the client experience remains our top priority.
- Hire, train and develop top talent as a diverse workforce through transparency, accountability and unyielding support.
- Maintain a demonstrated passion for diversity and inclusion, a track record of community service (including both BRG and non-profit board service) and a deep appreciation for DEI as a driver of innovation
- Set clear direction for the branch; creating impactful networking partnerships within U.S. Bank and the surrounding community .
- Coach team members on successful sales and service performance through robust contact strategies, business canvassing and profiling.
- Set clear performance objectives for employees and maintain consistent performance management through a Midyear and Annual Review process.
- Successfully maintain risk operational controls through security and loss prevention management.
VICE PRESIDENT & BRANCH MANAGER
JP Morgan Chase Bank
San Diego, CA.
02.2014 - 05.2018
- Managed multiple branch teams consisting of Tellers, Bankers, Assistant Managers, Financial Advisors, Mortgage Loan Officers and Small Business Relationship Managers which cultivated sustainable success.
- Successfully managed a P&L Statement and increased overall YOY growth rate 50% by incorporating quality process improvements within the branch.
- Fostered a customer obsessed culture to ensure that the customer experience remained top priority.
- Hired, trained and developed top talent as a diverse workforce through transparency, accountability and unyielding support.
- Coached team members on successful sales and service performance through robust contact strategies and profiling.
- Successfully mastered the Branch Audit / Review process based on receiving a passing score for every Operation and Controls Internal Branch Audit throughout my banking career, with a top score of 99% at multiple Chase branches.
ASSISTANT VICE PRESIDENT & BRANCH MANAGER
Wells Fargo Bank
San Diego, CA
06.2010 - 02.2014
- Demonstrated ability to inspire, lead and motivate a diverse team utilizing business acumen, achieved success in hiring, developing, coaching and/or training corporate professionals and developed the annual branch business plan for maximum profitability and effectiveness.
- Managed two level 3 branches in the SoCal Region, achieving high customer satisfaction rates.
- Developed strategic partnerships both internally and externally, and actively participated in numerous community and bank sponsored volunteer events.
- Received the 2013 Wells Fargo Bank Recognition Award for Store Operating Losses and Business Solutions BACC Acceptance Rate Performance, ranked within the Top 10 Stores for Highest Insurance Sales within Wells Fargo's San Diego Community Bank January - September 2012 and led district to rank #1 in overall Insurance Sales as the appointed Market Insurance Proponent in 2013, 2012 and 2011.
- Appointed as Co-Chair of the Black African American Connection San Diego Chapter, and Southern California Region Volunteer Champion in 2012 for community service excellence.
- Selected to attend The Early Adapters Recognition Event sponsored by the Southern California Region President in 2011.
- 2009 Wells Fargo President's Club winner.
ASSISTANT BRANCH MANAGER
Wells Fargo Bank
San Diego, CA
12.2009 - 05.2010
- Trained new employees on company customer service policies and service level standards.
- Served as liaison between customers, store personnel and various bank divisions.
- Managed a wide variety of customer service and administrative tasks, while resolving customer issues quickly and efficiently.
- Developed an extensive client base through networking, seminar marketing and community involvement.
PERSONAL BANKER
Wells Fargo Bank
San Diego, CA
05.2008 - 12.2009
- Developed an extensive book of business and customer base through networking, internal strategicpartnerships, community involvement and customer referrals.
- Recommended and helped customers select bank products or services based on their needs to help drive branch and district results.
- Actively participated in the Wells Fargo at Work program to promote financial services within my community.
FINANCE AND INSURANCE MANAGER
Mercedes Benz of San Diego
San Diego, CA
03.2004 - 03.2008
- Generated finance and lease opportunities to clients.
- Generated over $900k in gross profit from the cross sell of products and services.
- Prepared, finalized, and packaged financial documents.
- Directed the issuance of credit and formulated credit decisions with regards to loan approvals, interest rates, credit conditions, and stipulations.
Education
MBA - Specialization: Organizational Leadership
University of Arizona (Global Campus)
San Diego, CA2019
Bachelor of Arts - Communication Studies
University of Missouri Kansas City
Kansas CityAfrican American Leaders Program Graduate -
University of California, Los Angeles
Los Angeles, CASkills
- Effective business leadership and strength coaching
- Proficiency with technology advances and social media platforms
- Mastery of Microsoft Office Programs
- Excellent communication and interpersonal skills
- Strong public speaking and presentation abilities
- Customer experience expertise
- Community, business and employee development
- Relationship building
- Financial literacy facilitation
- Conflict resolution and creative problem solving
- Robust outreach strategies
- Superior time management skills
Accomplishments
- 2018 - Selected as a Finalist in the San Diego Business Journal's Business Women of the Year Awards
- 2018 - Recognized for Small Business Performance Results (achieved 143% over allotted goal) for U.S. Bank
- 2019 - Recognized throughout the year for Customer Experience Results and Small Business Performance Results (increase CX scores by 20% and achieved over 100% of allotted goals in business metics)
- 2019 - Winner of Top 40 Business Leaders Under 40 Award by the San Diego Business Journal
- 2019 - Selected as Highlighted Employee for the U.S. Bank Employee Giving Campaign and was featured in a promotional video with U.S. Bank CEO Andy Cecere based on having over 250 volunteer hours logged
- 2019 & 2020 - Selected to co-host the U.S. Bank Emerging Leaders Program
- 2020 - Appointed as the U.S. Bank Coastal Volunteer Coordinator
- 2020 – Selected as a panelist for the U.S. Bank San Diego Market’s Courageous Conversation with Senior Leaders: “Taking Action Against Discrimination, Bias and Racism”
- 2020 – Received 2020 U.S. Bank’s Top Performer Award (San Diego Market's Top Volunteer Award) for most volunteer hours logged
- 2020 – Led initiative as North / Coastal Volunteer Coordinator to help increase engagement in the 2020 Employee Giving Campaign which resulted in reaching 100% employee participation in our districts
- 2021 - Appointed by DM to host the Coastal District's first MLK inspired Courageous Conversation & won BRG of the Year as a Board Member for the U. S. Bank Black Heritage Business Resource Group
- 2021 - Earned a Legends of Possible award, the highest form of performance recognition given by U.S. Bank
- 2021 - Won the Volunteer of the Year award from Junior Achievement of San Diego County
- 2022 - Appointed as Micro Market Leader within the Coastal District of U.S. Bank based on performance
- 2022 - Winner of Top 50 Black Leaders of Influence Award by the San Diego Business Journal
Timeline
AVP, MICRO MARKET LEADER & BRANCH MANAGER
U.S. Bank
06.2018 - Current
VICE PRESIDENT & BRANCH MANAGER
JP Morgan Chase Bank
02.2014 - 05.2018
ASSISTANT VICE PRESIDENT & BRANCH MANAGER
Wells Fargo Bank
06.2010 - 02.2014
ASSISTANT BRANCH MANAGER
Wells Fargo Bank
12.2009 - 05.2010
PERSONAL BANKER
Wells Fargo Bank
05.2008 - 12.2009
FINANCE AND INSURANCE MANAGER
Mercedes Benz of San Diego
03.2004 - 03.2008
MBA - Specialization: Organizational Leadership
University of Arizona (Global Campus)
Bachelor of Arts - Communication Studies
University of Missouri Kansas City
African American Leaders Program Graduate -
University of California, Los Angeles
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