Britton A Browne

Business savvy professional with 12+ years of experience in sales management within hospitality industry. Over 30 years of training experience. Proven success in negotiating prices, managing forecast and revenue generation, maintaining account pricing, and project management and control. Recognized for consultative selling skills and rapport building. Highly skilled in training staff, organizing events, and developing strategic business plans to identify opportunities. Skilled trainer with background in designing and conducting professional development programs. Strengths lie in understanding organizational training needs, creating customized curricula, and implementing effective learning strategies. Previous roles have seen significant improvements in employee performance and productivity as a direct result of tailored training initiatives. Possess strong communication skills, adaptability, and commitment to continuous learning.

• Revenue Management Certified
• Host Training Certified
• Wyndham Certified
• Mar RFP and SAF Web Training
• Marriott Access Edge Training
• Meeting Max, PSE Group reservations and Traveling Teams Trained
• ROC System Trained
• Artiva Collection Software Trained
• Outbound Dialer System Trained
• Administrative Assistant Trained
• FDCPA Trained

• DPAC Trainer, Morley General Motors, Work from home, 02/01/21, Present, General Motors liaison between the customer and General Motors Dealerships. Guiding new agents on the process and procedure for proper customer relations., Training and guiding new Universal Agents in the procedure for General Motors, Handling supervisor escalations in deescalating trouble call, Reviewing cases for cost assistance for repair and resolution to maintain customer loyalty, Employee Reviews and 90 day follow-up, Certified in Fundamentals of Leadership
• Dual Property Sales Manager, Fairfield Inn and Suites Battle Creek/Springhill Suites Lansing, Battle Creek, MI, 10/01/17, 03/01/20, Negotiated with National and Local Corporate clients on prices. Leveraged travel click 360 to track local accounts of the customer., Interacted with PSE, travel teams, and hotel planners to create and maintain budget of Sport Housing Event., Oversaw and maintain revenue. Managed hotels with 208 rooms and 1700 sq. feet meeting spacing., Framed and organized events for vendors and other various clients., Served as a member of Sales Leadership board., Contributed to achieve Hotel of the year award in 2018 and 2019., Awarded Sales Person of the Year award for 2018 and 2019 by amplifying sales.
• Director of Sales, Causeway Bay, Lansing, MI, 08/01/16, 10/01/17, Planned and organized overall event activities, venue selection, menu development, staff supervision, vendor selection, and customer service., Manage account pricing on corporate and national level., Prepared and planned budgets and revenue., Oversaw sales department, setting goals and encouraging staff to meet., Collaborated with PSE, traveling team, and other booking houses to arrange transportation and accommodation., Designed and executed strategic RFP negotiations for products and services., Administered 260 rooms with 30000 sq. feet of meeting space., Increased revenues by supporting and restructuring sales staff.
• General Manager, Days Inn, Wildwood, FL, 10/01/15, 07/01/16, Processed accounts receivable and payable by paying invoices, verifying transaction information, scheduling, and preparing disbursements., Supervised PIP and Construction Crew., Liaised with senior management to submit reports on monthly and weekly basis., Influenced and controlled individual's or group's reputation by liaising with reputation management., Delivered exemplary customer experiences., Trained and motivated hotel employees to ensure compliance at work., Minimized component and investment costs through cost control management.
• General Manager, Comfort Inn, Battle Creek, MI, 01/01/12, 08/01/15, Created a motivated and positive store environment to inspire employees and make the customer feel welcome., Managed new staff activities, including hiring, training on cost control, and staff scheduling., Served as banquet coordinator and community liaison., Analyzed account receivables and payable as well as directing bill, government, and corporate accounts., Planned and maintained budget on yearly basis., Provided guidance and leadership to manage maintenance activities., Coached housekeeping staff and executed 36 elements of housekeeping standards.
• Member Services Specialist/Customer Supervisor, Lifestyle Family Fitness, St. Petersburg, FL, 05/01/11, 12/01/11, Handled 90+ calls per shift., Maintained long term members with valuable memberships and healthy lifestyle through effective negotiations., Increased loyalty, customer retention, and improved business performance by supervising inbound call center.
• Universal Account Collections Representative/Customer Service Manager, Mercantile Adjustment Bureau LLC, Tampa, FL, 02/01/10, 05/01/11, Closed 180+ days old delinquent accounts., Evaluated, mitigated, and presented high-risk portfolios to the debtor., Gathered accurate information for customer files., Served as main point of contact between customer and client to provide solutions., Resolved client's problems on accounts., Commended by senior management as top performer.
• Call Center Operations Trainer, Harrah's Hotel Division, West Corporation, Universal City, TX, 01/01/08, 12/01/09, Authored and assembled training manuals for new employees., Dealt with overall activities of new hires, including conducting training sessions, presenting mini courses, and in-service presentations., Registered and terminated clients through continuous evaluations., Evaluated trainees by observing, administering, retraining, and coaching regularly.