Growth-focused business development leader with success at EPOC Property Management in client acquisition, strategic planning, and relationship management. Skilled in leading sales initiatives, optimizing processes, and elevating team performance. Known for clear communication, strong analytical thinking, and the ability to cultivate partnerships that drive sustained revenue expansion.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Business Development
EPOC Property Management
Austin, Texas
03.2025 - Current
Developed relationships with potential clients to expand market presence.
Assisted in creating presentations for client meetings and pitches.
Managed customer inquiries and provided timely responses for support.
Supported contract negotiations by preparing necessary documentation and materials.
Analyzed competitor offerings to enhance business strategies and proposals.
Identified potential clients, built relationships, and negotiated contracts.
Determined business development opportunities and implemented effective strategy for client acquisition.
Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
Established new customer accounts using negotiation and sales closing abilities.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Identified new customers through pipelining, pre-qualification and territory analysis and management.
Organized meetings between senior management and prospective customers.
Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
Negotiated and closed high-value contracts with new and existing clients to increase market share.
Leasing Manager
EPOC Property Management
Austin, Texas
10.2023 - Current
Managed leasing operations for residential properties within EPOC Property Management.
Coordinated tenant screenings and lease agreements for prospective renters.
Developed and maintained positive relationships with current and prospective tenants.
Conducted property tours and showcased amenities to potential clients.
Collaborated with maintenance teams to address tenant concerns promptly.
Assisted in marketing campaigns to attract new tenants to available properties.
Monitored lease compliance and addressed issues as they arose.
Provided training and support to junior leasing staff on best practices.
Created leasing contracts, collected rent payments, and maintained tenant records.
Resolved tenant complaints in a timely manner to maintain positive relationships.
Received, checked and processed applications for new leases.
Marketed and advertised vacancies on media and advert channels to attract potential tenants.
Ensured compliance with all state and local laws regarding fair housing practices.
Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
Increased occupancy through dynamic marketing initiatives.
Developed strategies to increase occupancy levels through effective marketing campaigns.
Established policies for late fees, pet ownership, smoking regulations.
Led training sessions for leasing consultants to improve sales techniques and customer service skills.
Conducted competitive analysis to identify market trends and opportunities for growth.
Implemented tenant retention programs to reduce turnover and vacancy rates.
Utilized property management software for efficient operation and reporting.
Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Acquisitions Associate
EPOC Real Estate
Austin, Texas
10.2022 - 04.2023
Conducted market research to identify potential real estate acquisitions.
Collaborated with cross-functional teams to streamline acquisition processes.
Managed due diligence processes for prospective properties and transactions.
Developed and maintained relationships with brokers and industry contacts.
Assisted in drafting and reviewing acquisition agreements and contracts.
Participated in negotiations between buyers and sellers regarding terms and conditions of deals.
Utilized financial analysis to prepare plans of action for investment.
Maintained strong pipeline of corporate clients by collaborating closely with partners.
Compliance Officer
CannXperts
Eugene, OR
07.2020 - 10.2022
Monitored compliance with cannabis regulations and industry standards.
Collaborated with management to implement risk assessment strategies.
Facilitated communication between departments regarding regulatory changes.
Provided guidance on best practices in compliance and risk management.
Planned and executed compliance audits to check company policies, procedures and controls.
Developed systems to track and monitor compliance with regulatory requirements and internal policies.
Assessed the effectiveness of existing processes and procedures related to compliance.
Evaluated proposed changes in laws or regulations that may affect business operations.
Identified gaps in existing controls and recommended corrective actions as needed.
Investigated potential violations of applicable rules and regulations.
Conducted reviews to foster ongoing compliance with federal and local regulations.
Maintained detailed records regarding all activities associated with compliance initiatives.
Responded promptly to complaints received from employees or customers.
Provided guidance on regulatory requirements for business operations.
Conducted thorough inspections of facilities for regulatory compliance.
Collaborated with teams to identify compliance issues and develop solutions.
Prepared detailed reports on inspection findings and recommendations.
Communicated effectively with stakeholders regarding compliance status and requirements.
Conducted on-site inspections of business operations to ensure compliance with applicable laws and regulations.
Educated staff members on legal requirements related to their job duties.
Substance Abuse Control Officer
United States Marine Corps
San Diego, CA
07.2018 - 07.2020
Conducted regular drug screenings for Marines to ensure compliance with regulations.
Educated personnel on substance abuse policies and prevention strategies.
Monitored behavior and reported potential substance abuse cases as required.
Developed training materials for awareness programs on substance abuse risks.
Assisted in creating a supportive environment for Marines seeking help with addiction.
Maintained accurate documentation of substance abuse incidents and interventions.
Attended conferences and seminars on current topics related to substance abuse control.
Educated community members on the risks associated with drug use and addiction.