Accomplished leader with a proven track record at Starbucks, adept in team building. Excelled in enhancing customer service and upselling, significantly improving store performance. Skilled in store organization and leadership, driving sales growth and fostering a positive, results-driven work environment.
Recognized as a leader who always listens and stays calm under pressure. Delivers results and encourages team to effectively reach company expectations. Reliable and loyal to the company worked for and always leads by example. Appreciates partners and customers and wishes to help everyone grow and achieve their goals. Really listens to comments and concerns and takes action in a timely manner. Creates schedules best suited for company needs. Provides feedback in a respectable way that results in betterment of the business!
Temporary Store Manager position that was a great learning experience to get a feel of running a business, building schedules, placing orders, and achieving inventory excellence. Experienced partner development conversations to help individuals grow. Worked in a very fast paced environment and high volume business (store doing anywhere from $60,000 to $80,000 a week) while effectively leaving customers satisfied. Achieved goals by setting team expectations, which resulted in higher customer connection scores and the continuation of large sales.
Learned how to coach partners and enforce policies, handle cash, problem solve, close and open a store, and help deliver results. Was especially good at improving customer connection scores and making everyone feel welcome, and encouraged other leaders to do the same. Often worked nights where data shows results were better than morning results, which directly reflected the work that was done. Lead a powerful floor that helped deliver these great accomplishments.
A friendly face at work that brought in positivity. Worked in a timely manner and understood the importance of customer service and what it means to take care of a customer such as going above and beyond.
Worked POS systems and had first learnings of handling cash. Made recipes up to standard and accurately gave out orders.