Britton Johnson
Fort Worth
Summary
Dynamic Chief Revenue Officer with a proven track record at Ageless Living Home Health, excelling in revenue management and strategic planning. Achieved a 60% reduction in write-off accounts while leading teams to optimize processes and enhance performance metrics. Adept at data analysis and fostering collaboration to drive organizational success.
Overview
8
8
years of professional experience
Work History
Chief Revenue Officer
Ageless Living Home Health
Arlington
01.2022 - Current
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Compiled data into weekly and monthly reports outlining performance metrics related to revenue cycle activities.
- Identified areas where process improvements can be made within the revenue cycle.
- Developed reports detailing billing activities, including payment trends and denial rates.
- Conducted audits of medical records to ensure compliance with payer requirements.
- Ensured all regulatory requirements were met when submitting claims for payment.
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Assisted with the development of new processes for billing, coding, collections, and reimbursements.
- Evaluated existing workflows for efficiency and effectiveness in order to recommend changes as needed.
- Completed weekly account reconciliations to identify discrepancies.
- Reduced write off accounts by 60% within 1 year
- Averaged collections of $43 milion per year
Director of Business Management
Ageless Living Home Health
Arlington
08.2021 - 01.2022
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Identified opportunities for process optimization through data analysis.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Assisted in the preparation of proposals and bids for new projects.
- Ensured that all documents related to contracts were properly filed and stored.
- Implemented systems for tracking operational performance metrics.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
Intake/Authorization Manager
Ageless Living Home Health
Arlington
10.2020 - 08.2021
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Facilitated team meetings focused on improving the overall effectiveness of the program's intake process.
- Monitored progress of intakes and provided feedback to staff members.
- Coordinated communication between internal staff, external partners, and clients regarding status updates on intake requests.
- Assisted in developing policies and procedures for the intake process.
- Collaborated with other departments to coordinate services for clients.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Operations Manager
Your Therapy Source
Grapevine
08.2017 - 09.2020
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Aligned expectations of agencies with our current processes.
- Engaged in discussions with existing clients to identify opportunities for growth.
- Streamlined organization between the sales team and operations team to maintain customer satisfaction
- Worked with clinical and training teams on protocols for various software platforms
- Established best practices for utilizing various technology platforms
- Established and maintained nursing sales program with agencies
Education
Some College (No Degree) - General Studies
University of Arlington At Texas
Arlington, TXSkills
- Revenue management
- Data analysis
- Regulatory compliance
- Process improvement
- Financial reporting
- Performance metrics
- Strategic planning
- Team leadership
- Technology adoption
Timeline
Chief Revenue Officer
Ageless Living Home Health
01.2022 - Current
Director of Business Management
Ageless Living Home Health
08.2021 - 01.2022
Intake/Authorization Manager
Ageless Living Home Health
10.2020 - 08.2021
Operations Manager
Your Therapy Source
08.2017 - 09.2020
Some College (No Degree) - General Studies
University of Arlington At Texas
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