Britton Lee
Denver,CO
Summary
Successful fire alarm and security sub-contractor offering 15+ years of construction experience specializing in installations and operation management. Adept at overseeing ventures and working effectively with project coordinators, general contractors and customers to accomplish tasks on-time and according to budget. Hard-driving business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Motivated to generate and increase sales while delivering top-notch customer care.
Overview
16
16
years of professional experience
Work History
Owner/Installation Technician
Central Installation
Aurora, CO
06.2014 - Current
- Performed installation and routine maintenance on all Fire Alarm and Burglar alarm panels such as: Fire Lite, Ademco, Silent Knight, Brivo, Unimode, VIsta for companies such as Johnson Controls, Simplex, Stanley and Tyco.
- Set up and performed tests and inspections with the Authority Having Jurisdiction's fire inspector.
- pulled required permits and for job sites and oversaw the complete installation of relevant system while maintaining relationships with the general contractor and customer.
- skilled at installing and verifying signals with any communication device such as phone lines, DSC dialers, GSM radios and TG7 wireless communicators.
- Provided accurate measurements and estimates for all projects.
- skilled in filing approved set of drawings with AHJ and executing installation per blueprints.
- Maintained quality assurance and customer satisfaction objectives.
- Planned, scheduled and delegated daily work.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices, including searching for ground faults, shorts, missing addresses and identifying malfunctioning devices. .
- Put together realistic budgets based upon costs and fees for effectively operating the business.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Generated over $80-100,000 yearly for 4 years
Account Agent Specialist
Central Payment
Denver, CO
08.2013 - 02.2014
- Completed 100 daily outbound calls, up to 5 hours per day.
- Negotiated prices, terms of sales and service agreements.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Quoted prices, credit terms and other bid specifications.
- Identified prospective customers by using business directories and following leads from existing clients.
- Recorded accurate and efficient records in the customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Built relationships with customers and the community to promote long term growth.
Installation Field Supervisor/manager
Ul.tra TechSystem
Aurora, CO
08.2008 - 08.2013
- oversee the installation of the following systems:.
- fire alarm.
- security.
- card access.
- camera/CCIV.
- responsible for the installation, programming and customer turn over for all the systems listed.
- Hired and trained staff and new technicians.
- Calibrated and monitored devices following installation.
- trained customer on proper use after system installation.
- Programmed and troubleshot devices following installation.
- Resolved an average of 15 technical inquiries each day.
- Reaired malfunctioning system components.
- Met 95% of deadlines for installations and repairs.
- Passed 95% of all FIRE ALARM and LOW VOLTAGE INSPECTIONS.
- Interpreted blueprints of electrical layouts and building plans during installations.
- Drilled holes for wiring in wall studs, joists, ceilings and floors.
Education
Associate of Applied Science - undefined
ArcheologyMetro State College
Denver, CO2006
Archeology Pitkins Tech - Aurora, CO Horticulture - undefined
Ableton Live Producer Certificate - Music Production
KMG Academy
Boulder, CO2018
Skills
- Fire alarm, Camera, card access and security installation expert
- Subcontractor oversight
- Blueprints and schematics
- Tech savvy
- Effective leader
- Sales expertise
- B to B sales
- Excellent communication skills
- Client development
- Customer service-oriented
- Project management
- Motivated team player
- Territory management
- Strong mechanical skills
- Customer relationship building
- Project foreman
Timeline
Owner/Installation Technician
Central Installation
06.2014 - Current
Account Agent Specialist
Central Payment
08.2013 - 02.2014
Installation Field Supervisor/manager
Ul.tra TechSystem
08.2008 - 08.2013
Associate of Applied Science - undefined
ArcheologyMetro State College
Archeology Pitkins Tech - Aurora, CO Horticulture - undefined
Ableton Live Producer Certificate - Music Production
KMG Academy
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