Britton Serefine-Gorback
Brighton,MI
Summary
Dynamic healthcare administration leader with a proven track record at John D. Dingell VA Medical Center, excelling in healthcare data analysis and effective team leadership. Spearheaded quality improvements and policy evaluations, enhancing organizational efficiency. Skilled in fostering stakeholder relationships and driving healthcare project coordination, demonstrating a commitment to excellence and innovation in healthcare management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisory Health System Specialist to Exec. Dir.
John D. Dingell VA Medical Center
Detroit , MI
08.2022 - Current
- Facilitates external site visits and ensured implementation of recommended actions.
- Manages scheduling of visits for regional and national representatives.
- Manages concerns raised by individual patients, Veterans organizations, and congressional representatives.
- Oversees preparation and delivery of executive correspondences, including sensitive communications for Congressional and White House inquires.
- Coordinates and streamlines workflows for Executive Leadership Office.
- Assesses and interprets information critical to the Medical Center.
- Monitors progress to ensure comprehensive completion of all assigned VISN and National suspense items through dedicated tracking systems.
- Collaborates with clinical and administrative teams across the facility to address unique service requirements.
- Performs in-depth evaluations to address operational inefficiencies.
- Develops actionable solutions and recommendations for issues identified within the medical center.
- Relays critical incident updates to facility's key leaders using detailed briefing documents.
- Prepares well-defined plans to streamline committee discussions.
- Facilitated communication with Executive Director and senior leaders regarding Medical Center concerns.
- Participates in Facility and VISN boards.
- Prepares comprehensive documentation supporting Executive Director's operational requirements.
- Supervises administrative support staff, overseeing planning, organizing, coordinating tasks and reviewing work.
- Executes personnel actions.
- Offers consistent guidance and support to direct reports.
- Helped establish a framework for efficient policy evaluation and compliance in the medical center setting.
- Collaborated to develop governance frameworks to enhance information distribution within the medical center.
- Revamped communication strategies in Morning Report and Safe Day calls to foster better information sharing among Medical Center employees.
- Developed meaningful huddle procedures for effective information dissemination to executive leadership.
- Analyzes workflow trends to determine optimal utilization of the health system resources.
- Assists in the development of new health system processes and procedures.
- Identifies areas of improvement in existing health system protocols.
- Assists executive staff by providing extensive support for healthcare programs.
- Resolves customer inquiries related to health system operations.
- Works with cross-functional teams to achieve goals.
- Manages time effectively to ensure tasks are completed on schedule and deadlines are a met.
- Demonstrates strong problem-solving skills, resolving issues efficiently and effectively.
- Creates and maintains relationships with key stakeholders.
- Organizes and facilitates regular meetings with senior management teams.
- Provides support and guidance to colleagues to maintain a collaborative work environment.
Interim Chief, Voluntary Services
John D. Dingell VA Medical Center
Detroit, MI
10.2023 - 03.2024
- Provided technical and administrative supervision to Voluntary Service Specialists, Information Receptionists Transportation Assistants and volunteers.
- Planed and led all philanthropic activities and programs within the medical center.
- Performed in-depth needs assessments to align with Medical Center objectives.
- Provided oversite of the facility’s donated funds, in-kind activities and events and exercise discretionary authority to approve the allocation and distribution of funds.
- Exercised final authority for a full range of personnel actions.
- Oversaw maintenance of volunteer files and role-specific documentation in alignment with TJC mandates.
- Spearheaded initiatives recognizing efforts of volunteer workforce.
- Oversaw daily functions of philanthropic efforts.
- Develops comprehensive business case justifications for expected expenses.
- Oversaw event coordination to achieve seamless delivery.
- Organized tasks to ensure completion of volunteer duties.
- Advised executive leadership on leveraging community resources to align with operational objectives.
- Developed guidelines to optimize volunteer and community resource engagement in the healthcare network.
- Acts as a key advisor on volunteer coordination and donation strategies.
Privacy/FOIA Officer (Government Info Specialist)
Va Ann Arbor Healthcare System
Ann Arbor , MI
05.2021 - 08.2022
- Developed detailed policies and procedures for FOIA and Privacy in alignment with VHA Directives.
- Assessed compliance of facility Privacy and FOIA policies with federal laws and regulations.
- Conducted evaluations on collection, use, storage, and maintenance of personally identifiable information.
- Educated facility staff, encompassing Executive Leadership Team, on title 38 U.S.C. Sections 5701, 5702, 5705 and 7332 regulations.
- Created comprehensive Privacy and FOIA training materials tailored to facility needs.
- Maintained Privacy and FOIA program records per RCS 10-1 and General Records Schedule to meet Federal Records Management standards.
- Investigated privacy complaints regarding unauthorized disclosures of Personal Health Information and Personally Identifiable Information.
- Tracked and documented privacy incidents within the Privacy and Security Event Tracking System database.
- Coordinated facility-level communications with entities such as Office of General Counsel, Office for Civil Rights, Congressional Offices and VHA Privacy Office.
- Ensured ongoing regulatory compliance by conducting bi-weekly Environment of Care inspections.
- Ensured strict adherence to regulations by preventing unauthorized creation of System of Records.
- Coordinated required Privacy Impact Assessments and Privacy Threshold Analyses.
- Reviewed and approved all Memorandums of Understanding, Data Use Agreements, and Data Transfer Agreements for sharing protected data.
- Developed and managed procedures for tracking disclosures within Privacy Act Systems of Records.
- Managed information privacy for large research program by reviewing protocols to protect research subjects during data lifecycles.
- Ensured HIPAA compliance for various research waivers and consents by working closely with Information Security Officers, Research Compliance Officer, and research personnel.
- Monitored execution of Business Associate Agreements to align with HIPAA requirements.
- Managed processing of facility FOIA requests and maintained comprehensive records.
- Worked with the Office of General Counsel to manage and resolve FOIA appeals.
- Collaborated with work groups to uphold responsibilities concerning data protection.
- Oversaw Facility Records Manager and monitors adherence to Records Management program requirements.
- Managed Privacy/FOIA program operations through supervision and policy enforcement.
- Created performance standards and assesses work quality for subordinates.
- Developed written responses, reports, and information materials for diverse audiences, including requestors, stakeholders, congress members, VISN and National Privacy FOIA Program offices, The Office of General Counsel.
- Collaborated with internal and external stakeholders to address Privacy/FOIA and Records Management challenges.
Administrative Officer
John D. Dingell VA Medical Center
Detroit, MI
05.2020 - 05.2021
- Delivered administrative and technical support to the Associate Chief of Staff in Surgery Service.
- Ensured compliance with and response to VISN and National Suspense items
- Developed, reviewed, and updated surgical service policies to maintain compliance with National Directives.
- Optimized clinic grid setup for new and established patients to maintain access standards.
- Conducted daily analysis and reporting of consults.
- Ensure subordinate personnel adhere to deadlines for professional assessments, residency initiation procedures, regulatory documentation checks, and accurate reporting of attendance.
- Controlled fund points to maintain budget accuracy and provide essential supplies for surgeries.
- Contract Officer Representative (COR) for all Surgery Service contracts.
- Contributed insights in resource meetings focusing on budget and cost reduction.
- Reviewed provider productivity reports for accuracy and compliance.
- Maintained and regularly updated the Organizational Chart.
- Oversaw timely completion of hiring actions to meet organizational needs.
- Reviewed reports to verify timely completion of encounters essential for billing accuracy.
- Ensured completeness and accuracy of medical records by overseeing timely document signing.
- Conducted and verified the location of items on Electronic Inventory Lists (EILs) during annual audits.
- Oversaw equipment acquisition requests and trade-ins via the Enterprise Equipment Request (EER) portal.
- Collaborated with Logistics and Biomedical Engineering for acquiring and maintaining surgical disposables and equipment.
- Oversaw resolution of Surgery Service safety concerns through reporting system.
- Resolved customer service concerns.
- Coordinated and facilitated monthly Perioperative Service Line Meetings.
- Engaged in regional planning initiatives aimed at improving availability of specialty services.
- Developed solutions with multidisciplinary teams to boost operational productivity.
Health Informatics Specialist
John D. Dingell VA Medical Center
Detroit, MI
06.2015 - 05.2020
- Joined daily huddles to address challenges, tasks, and training needs.
- Attended Service Line and Clinical Access meetings to analyze clinical performance trends.
- Enhanced consult management and documentation for providers by engaging with multidisciplinary teams.
- Served on multiple committees including the local Access Council, Consult Management Committee, and Health Informatics Committee.
- Collaborated with IT and HIM teams to create, deploy, and support Clinical Procedure Software for various medical specialties.
- Facilitated increased patient care time by creating efficient documentation tools like progress note titles, templates, and reminder dialogs.
- Enhanced documentation accuracy to enable correct coding and billing, supporting facility growth.
- Enhanced efficiency by designing clinical pathways that minimized unnecessary tests and reduced excess spending.
- Optimized systems for capturing key healthcare metrics and visit-related information.
- Facilitate efficient and timely patient appointment scheduling through effective consult management.
- Managed package for Delayed Orders to support accurate inpatient order processing.
- Provided reliable guidance and knowledge on electronic medical records system to ensure user proficiency.
- Evaluated Patient Safety Advisories to inform clinical providers of issues.
- Educated on proper usage and outcomes of Clinical Procedures software for enhanced patient record accuracy.
- Identified new hardware needs and secure essential devices for users.
- Addressed CPRS and other software application issues with targeted analytical techniques.
- Maintained a comprehensive File Plan for service records.
- Generated comprehensive reports based on extracted data for local, regional, and national committees.
Detailed to Assist Associate Director
John D. Dingell VA Medical Center
Detroit, MI
10.2019 - 02.2020
- Enabled service chiefs and executive leadership to monitor fiscal year expenditures through an all-inclusive budget dashboard.
- Collaborated with multidisciplinary stakeholders to access updated insights on FTEs and budget metrics.
- Analyzed and validated fiscal budget data by service line, illustrating spending trends for service chiefs.
- Develop budget dashboards illustrating service line expenditure and trends on FTEs, overtime costs, performance, retention, recruitment and relocation awards.
- Regularly engaged in strategic discussions during Facility Resources Board sessions.
Automated Data Processing Applications Coordinator
11.2011 - 06.2015
- John d
- Dingell va medical center
- Full Time (40 HOURS/week)
- Prepare instructional materials such as job instruction sheets and informational handouts, which include step by step procedures and screen captures using Microsoft Word and Microsoft PowerPoint to assist the end users in the education of CPRS and other software applications
- Participate in morning huddles to discuss problems, workload, major projects, and educational needs
- Develop plans to address these concerns and implement necessary actions to be taken
- Serve as a liaison between clinical staff and IT in order to correct and prevent problems related to hardware and software applications
- Evaluate and assess the need for new or additional computer equipment and request necessary equipment for end users ensuring that the proper equipment is requested provided
- Collaborate with the Clinical Applications Coordinators and gained a vast knowledge of the duties and responsibilities
- Performed duties of a CAC for Medicine Service, such as developing documentation templates, note titles, reminder dialogs, consults, and orders
- Serve as the knowledge expert for the Electronic Health Record by consulting, advising and educate and train Medical Students, Interns, Residents, Fellows, staff Physicians and nursing staff weekly with the functionality of CPRS
- Observe effectiveness of end users
- Provide follow up training and immediately correct inappropriate use or abuse of the system by the user
- Extract, analyze, and provide data related to patient care to assess treatment and manage patient illnesses
- Utilize analytical techniques and clinical application development techniques to resolve software issues with patient care encounters, other software applications, and CPRS
- Sometimes entering remedy tickets to the National Developers for software corrections or enhancements and collaborate with developers to resolve issues.
Orthotics/Prosthetics Technician
John D. Dingell VA Medical Center
Detroit, MI
06.2009 - 11.2011
- Handled consult requests by providing and fitting appropriate orthotic solutions.
- Facilitated procurement of medical supplies aligned with specific health needs.
- Collaborated with orthotists, prosthetists, physical therapists, and physicians to optimize patient outcomes.
- Fabricated personalized orthotics and prosthetics to improve quality of life for patients.
- Managed lab inventory by assessing usage trends and maintaining optimal stock levels.
- Educated patients and addressed inquiries about orthotic and prosthetic devices to ensure compliance.
- Coordinated fittings for orthotic and prosthetic devices.
Lead Orthotics/Prosthetics Technician
PPS Orthotics and Prosthetics
Chattanooga, TN
06.2005 - 06.2007
- Designed and constructed specialized orthotic and prosthetic devices to enhance patient mobility.
- Collaborated with orthotists and prosthetists to optimize patient outcomes.
- Monitored lab inventory levels to maintain optimal stock availability.
- Answered technical questions and educated peers on new techniques.
Education
Master of Science - Healthcare Administration
Kaplan University
Davenport, IA01-2017
Bachelor of Science - Heath Services Administration
Baker College
Allen Park, MI12-2010
Associate of Applied Science - Orthotic And Prosthetic Technology
Baker College
Flint, MI06-2007
Skills
- Healthcare Administration
- Human Resources Management
- Healthcare Data Analysis
- Effective Team Leadership
- Continuous Quality Development
- Healthcare Policy Evaluation
- Office Administration Expertise
- Project Management Implementation
- Skilled in Customer Engagement
- Strong Verbal and Written Communication
- Organizational Growth Strategy
- Healthcare Project Coordination
Accomplishments
- LEAN Six Sigma White Belt
- VISN 10 Leadership Development Institute Gradute March 2020
- Recipient of Federal Executive Board award, 2017
- Recipient of Federally Employed Women of the Year Award, 2013
- Recipient of Employee of the Year Award, 2007
Certification
- Member of American College of Healthcare Executives
References
References available upon request.
Timeline
Interim Chief, Voluntary Services
John D. Dingell VA Medical Center
10.2023 - 03.2024
Supervisory Health System Specialist to Exec. Dir.
John D. Dingell VA Medical Center
08.2022 - Current
Privacy/FOIA Officer (Government Info Specialist)
Va Ann Arbor Healthcare System
05.2021 - 08.2022
Administrative Officer
John D. Dingell VA Medical Center
05.2020 - 05.2021
Detailed to Assist Associate Director
John D. Dingell VA Medical Center
10.2019 - 02.2020
Health Informatics Specialist
John D. Dingell VA Medical Center
06.2015 - 05.2020
Automated Data Processing Applications Coordinator
11.2011 - 06.2015
Orthotics/Prosthetics Technician
John D. Dingell VA Medical Center
06.2009 - 11.2011
Lead Orthotics/Prosthetics Technician
PPS Orthotics and Prosthetics
06.2005 - 06.2007
- Member of American College of Healthcare Executives
Master of Science - Healthcare Administration
Kaplan University
Bachelor of Science - Heath Services Administration
Baker College
Associate of Applied Science - Orthotic And Prosthetic Technology
Baker College
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