Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in the insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Knowledgeable, articulate communicator with 20 years of customer care experience across the healthcare industries. Maintains strong business relationships with problem-solving abilities, as well as excellent customer service experience.
BCBS of TEXAS, February 2012 - 2017, Blue Bear Mascot, 20 events to date Blue Bear's community outreach efforts include visits to children's hospitals, community events, charitable events, and immunization outreach events.