Britney Fleming
Austin,Texas
Summary
Client-focused professional with over 8 years of experience in hospitality and sales, known for building strong relationships and consistently exceeding client expectations through personalized service and proactive solutions. I bring a solid understanding of sales strategy and market trends, using that insight to spot opportunities, drive growth, and help businesses succeed.
Overview
7
7
years of professional experience
Work History
Hospitality Concierge
milk + honey
10.2023 - Current
- Communicate with diverse clientele, build rapport and long-term relationships, and achieve almost 3% higher client return rate than the company's base
- Manage reservations, coordinate with providers and clients to ensure operations run smoothly, and make recommendations to enhance clients experience
- Greet and assist guests with a high level of professionalism and hospitality, ensuring a positive and long lasting impression of the company
Operational Coordinator/ Server
Top Golf
11.2022 - Current
- Exceed sales goals by over 15% through upselling menu items, suggestive selling, and promoting specials to increase revenue
- Demonstrate strong leadership skills by effectively delegating tasks, handling customer complaints, and resolving issues in a timely manner
- Manage and oversee daily operations as a Shift Lead, ensuring smooth service flow and exceptional customer satisfaction for over 15+ staff members
Restaurant Manager
White Lodging - Corinne at Marriott
03.2022 - 11.2022
- Executed menu cost analysis to grow check averages by 25% and analyzed forecast reports each month to create daily sales goals and help build YOY growth by 5%
- Supervised a team of 40+ restaurant staff members to ensure efficient operations and exceptional customer service
- Taught staff upselling skills and how to increase net sales through building menu knowledge and suggestive selling which resulted in check averages rising over 10%
Front Desk Coordinator
Ambridge - Marriott
10.2021 - 03.2022
- Collaborated with other departments to streamline guest service processes and enhance overall guest experience
- Became a dual leader overseeing Private Banquet Events for high profile clients such as UT Football team
- Coordinated guest requests, room assignments, and special accommodations to ensure a seamless experience for all guests
Shift Leader
In-N-Out Burger
01.2018 - 10.2021
- Led a team of 15 employees in a fast-paced restaurant environment, coaching and ensuring efficient operations during every shift
- Managed inventory levels and minimized waste by 15% through strategic ordering and monitoring of product usage
- Collaborated with upper management to create and implement daily shift schedules that maximized efficiency and minimized labor costs
Education
BA - Psychology
Texas State University
San Marcos12-2021
Skills
- Exceptional verbal and written communication skills
- Adaptable and flexible with a meticulous approach to task prioritization
- High quality leadership, mentoring, and interpersonal skills
- Efficient time management and highly organized
Timeline
Hospitality Concierge
milk + honey
10.2023 - Current
Operational Coordinator/ Server
Top Golf
11.2022 - Current
Restaurant Manager
White Lodging - Corinne at Marriott
03.2022 - 11.2022
Front Desk Coordinator
Ambridge - Marriott
10.2021 - 03.2022
Shift Leader
In-N-Out Burger
01.2018 - 10.2021
BA - Psychology
Texas State University
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