Hi, I’m
Britttany STRICKLAND
Benson,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
years of professional experience
Work History
Cape Fear Valley Health
Patient Service Specialist
07.2023 - Current
Job overview
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
TLC works
Office Assistant
11.2021 - 07.2023
Job overview
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Conducted office inventory checks and requested restock of supplies.
- Dispersed incoming mail to correct recipients throughout office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Answered telephones, directed calls and took messages.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
Lee Technologies
Office Administrative Assistant
03.2019 - 03.2020
Job overview
- Obtained scanned records and uploaded to database.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Directed clients and guests to correct departments, rooms and staff members.
- Prepared payroll documents and maintained databases for financial offices.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
Buffalo Wild Wings
Waitress
02.2017 - 12.2019
Job overview
- Cleared table and bussed dishes to allow for quick setups.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Handled special customer requests for separate checks and menu substitutions.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Discussed dining menu information to aid in decision process for senior residents.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Education
South Johnston High SchoolFour Oaks, NC
High School Diploma
06.2013
Johnston Community CollegeSmithfield, NC
Skills
- Documentation and Reporting
- Verbal and Written Communication
- Prioritizing Work
- Information Confidentiality
- Mail Sorting and Distribution
- Excel Spreadsheets
- Scheduling Meetings
- Appointment Scheduling
- Clerical Support
- Time Management
- Data Entry
- Customer Service
- Flexible and Adaptable
- Outgoing Mail Preparation
- Creative Thinking
- Team Collaboration
Education and Training
other,other
Timeline
Patient Service Specialist
Cape Fear Valley Health
07.2023 - Current
Office Assistant
TLC works
11.2021 - 07.2023
Office Administrative Assistant
Lee Technologies
03.2019 - 03.2020
Waitress
Buffalo Wild Wings
02.2017 - 12.2019
South Johnston High School
High School Diploma
Johnston Community College
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