Britttney Nkonomo
Houston,TX
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Courtyard Rehabilitation And Health Center
08.2023 - 12.2023
- Facilitated personal hygiene management, feeding and ambulation.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
CNA
Park Manor South Belt
05.2023 - 08.2023
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA
Interlochen Health And Rehabilitation Center
02.2023 - 05.2023
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Guest Service Associate
European Wax Center
11.2020 - 12.2022
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Implemented upselling techniques during reservation process, increasing hotel revenue through upgraded rooms or additional services.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Server
BoomerJacks Bar And Grill
08.2021 - 09.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Concierge
Dallas Cowboys Stadium
09.2021 - 03.2022
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Greeted guests upon arrival by providing warm welcome.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Server
Shell Shack
08.2020 - 05.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science -
UT Health Houston
Houston, MO12.2025
High School Diploma -
Crowley High School
Crowley, TX05.2019
Skills
- Certified Nursing Assistant
- Care Monitoring
- CPR Certification
- Bathing Assistance
- Patient Care Technician (PCT)
- Vital signs
- Safety Precautions
- Personal Care Aide
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Languages
French
Native or Bilingual
Timeline
CNA
Courtyard Rehabilitation And Health Center
08.2023 - 12.2023
CNA
Park Manor South Belt
05.2023 - 08.2023
CNA
Interlochen Health And Rehabilitation Center
02.2023 - 05.2023
Concierge
Dallas Cowboys Stadium
09.2021 - 03.2022
Server
BoomerJacks Bar And Grill
08.2021 - 09.2022
Guest Service Associate
European Wax Center
11.2020 - 12.2022
Server
Shell Shack
08.2020 - 05.2021
Bachelor of Science -
UT Health Houston
High School Diploma -
Crowley High School
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