Summary
Overview
Work History
Education
Skills
Warranty Processing
Work Availability
Quote
Timeline
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Brittany Williams

Rensselaer,IN

Summary

Reliable and hardworking Parts Specialist bringing strong sales and customer service abilities combined with expert knowledge of aftermarket parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.

Overview

7
7
years of professional experience

Work History

Parts Specialist

I65Chromeshop
Remington, IN
03.2023 - 07.2023
  • Sourced and purchased parts based off customer vehicle info and specified issues.
  • maintained a 30% markup based off OE extended cost. Including aftermarket
  • upselling whole assembly or breaking down parts based of customers specific needs.
  • Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
  • Organized and labeled parts to ensure easy identification and retrieval.
  • Received customer orders and placed them into the system for processing.

Service Manager

Midas Muffler
Merrillville, IN
04.2022 - 10.2022
  • Sourced and verified all incoming parts through aftermarket auto retailers.
  • Maintained a $65,000 monthly sales goal with at least %70 percent profit margin.
  • Set appointments and assigned jobs based off tech skill level while helping each employee obtain individual goals.
  • ordered, received, counted, and maintained all inventory requirements to maximize profit.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Verified all repairs, following company provided policy
  • Resolved customer complaints in a timely manner.

Assistant Service Manager

Travel Centers of America LLC
Remington, IN
10.2018 - 06.2019
  • Absorbed all inventory control responsibilities and eliminated the bookkeeper kept on for all departments, as the service dept, was the last with needs.
  • Developed and implemented incentive, spiff, bonuses to maintain productivity.
  • Assisted in developing service strategies and budgets to meet customer satisfaction goals.
  • Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
  • Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
  • Monitored technician performance and provided feedback on areas needing improvement.

Inventory Control Specialist

Travel Centers of America LLC
Gary , IN
04.2018 - 10.2018
  • Absorbed all Service Writer responsibilities and ran service counter 2 times per week.
  • performed all Returns to Vendors and Defective obsolete projects. maintaining accurate counts and following policy for proper returns/disposals.
  • Issued purchase order to respective vendors and verified all work being paid for.
  • Conducted regular physical inventories of warehouse stock and reported discrepancies.
  • Monitored inventory levels to ensure sufficient supply for customer orders.
  • Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
  • Developed strategies to reduce excess inventory and improve overall efficiency.

Truck Service Advisor

Travel Centers of America LLC
Gary , IN
10.2016 - 04.2018
  • Sourcing and acquiring parts for jobs in a timely manner.
  • Communicating with breakdown specialists or owner operated customers about repairs needed and suggested.
  • Greeted customers and provided excellent customer service.
  • Documented vehicle repair services, including labor times and parts used for each job.
  • Provided quotes for repairs and maintenance to customers.
  • Performed basic troubleshooting on vehicles to identify problems.

Parts Runner

Travel Centers of America LLC
Gary , IN
05.2016 - 10.2016
  • Oversaw the accurate pick up and delivery of parts ordered from outside vendors, in a first come first serve manner for 8 locations in a 200 mile radius
  • Verified part number matched the invoice and correct account was being billed.
  • Maintained expert levels of communication and assisted in quicker delivery times where applicalbe

Education

High School Diploma -

Bridgman High School
Bridgman, MI
05.2008

Skills

  • Developing and maintaining excellent report and communications with customers
  • Customer service Excellence Many 5 star mentions on Google from previous customers at prior companies
  • Catalog and Parts Familiarity
  • Order Fulfillment
  • Coordinating Paperwork
  • Staff Training

Warranty Processing

  • returning cores and processing warranty claims per specific manufacturer instruction and allocating monies accordingly.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford

Timeline

Parts Specialist

I65Chromeshop
03.2023 - 07.2023

Service Manager

Midas Muffler
04.2022 - 10.2022

Assistant Service Manager

Travel Centers of America LLC
10.2018 - 06.2019

Inventory Control Specialist

Travel Centers of America LLC
04.2018 - 10.2018

Truck Service Advisor

Travel Centers of America LLC
10.2016 - 04.2018

Parts Runner

Travel Centers of America LLC
05.2016 - 10.2016

High School Diploma -

Bridgman High School

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Brittany Williams