Brittzy Gutierrez
Brian Head,UT
Summary
Veteran in store management with top-level skills in cash handling. Likeable personality and customer-focused background coupled with expertise in leadership. Ready to tackle new challenges and build success with exciting organization.
Overview
10
10
years of professional experience
Work History
Retail Associate
Brian Head Sports
Brian Head, Utah
12.2021 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Retail Manager
Brian Head Ski Resort
Brian Head, Utah
11.2019 - 11.2021
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Handled inventories, cash and payroll procedures and managed controllable P&L line items.
Assistant Store Manager
TJ Maxx, TJX Companies
Cedar City, Utah
06.2017 - 10.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas every hour or so to identify and proactively resolve issues negatively impacting operations.
Inventory Manager
American Eagle Outfitters, Inc
Jensen Beach, Florida
04.2015 - 05.2017
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Inventory Manager
Skinny Pineapple
Boulder, Colorado
04.2012 - 04.2015
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Handled day-to-day shipping and receiving overseeing packages per daily.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
Associate of Arts - Hospitality Administration And Management
Indian River State College
Ft. Pierce, FL04.2012
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2010
Skills
- Ability to Lift 40 pounds
- Brand Promotion
- Meeting Sales Goals
- Retail Metrics and Goals
- Store Policies and Procedures
- Cash Handling
- Detail-Oriented
- Cash Register Operations
- Payment Processing
- Staff Supervision
- Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Retail Associate
Brian Head Sports
12.2021 - Current
Retail Manager
Brian Head Ski Resort
11.2019 - 11.2021
Assistant Store Manager
TJ Maxx, TJX Companies
06.2017 - 10.2019
Inventory Manager
American Eagle Outfitters, Inc
04.2015 - 05.2017
Inventory Manager
Skinny Pineapple
04.2012 - 04.2015
Associate of Arts - Hospitality Administration And Management
Indian River State College
High School Diploma -
Treasure Coast High School
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