Brittzy Gutierrez
Brian Head,UT
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Collaborative and dedicated to partnering with co-workers and local business to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, face-paced settings. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Hilton Grand Vacation
04.2021 - Current
- Assemble a team in regarding department to enable leaders to assume additional responsibilities.
- Preparing Front Office leaders for career growth and promotion to new roles within company.
- Partner Corporate management to set yearly goals for departments that align with overall resort goals, and develop KPI's to measure success in achieving goals.
- Knowledgeable in all areas of Brian Head and it's resort operations, providing hands on expertise when necessary.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Retail Manager
Brian Head Ski Resort
05.2019 - 12.2020
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
TJ Maxx, TJX Companies
06.2017 - 10.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Store Manager
AEO & Aerie Store
04.2012 - 06.2017
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Bachelor of Arts - Hospitality Administration And Management
Arizona State University
Tempe, AZ06.2024
Associate of Arts - Business Administration And Management
Indian River State College
Ft. Pierce, FL05.2017
Skills
- Business Forecasting
- Relationships w/ Local Business Owners
- Quality Assurance
- Revenue Generation
- Customer Service Management
- Schedule Management
- Cost Control
- Delegation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Portuguese
Limited Working
References
1. Chip & Heather Deuschtlander
Brian Head Sports, Brian Head, Utah
435-590-0002
2. Taran Hurst
Cedar Breaks Lodge, Brian Head, Utah
435-383-3451
Timeline
Front Office Manager
Hilton Grand Vacation
04.2021 - Current
Retail Manager
Brian Head Ski Resort
05.2019 - 12.2020
Store Manager
TJ Maxx, TJX Companies
06.2017 - 10.2019
Store Manager
AEO & Aerie Store
04.2012 - 06.2017
Bachelor of Arts - Hospitality Administration And Management
Arizona State University
Associate of Arts - Business Administration And Management
Indian River State College
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