Brittzy Gutierrez
Brian Head,UT
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Proven track record of maintaining efficient office operations. Expertise in handling purchase orders in invoicing and managing expense reports. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Hilton Grand Vacations Club
04.2023 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Reservations Manager
Brian Head Ski Resort, Mountain Capital Partners
05.2019 - 12.2020
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Store Manager
TJX Companies
06.2017 - 10.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled day-to-day accounting processes to drive financial accuracy.
- Tracked funds, prepared deposits and reconciled accounts.
- Developed financial models to assess and analyze financial performance in trends and product.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Monitored inventory levels of essential supplies, proactively ordering replacements before shortages occurred.
- Assisted in reducing inventory waste by conducting regular audits and adjusting ordering practices accordingly.
- Demonstrated attention to detail by carefully verifying invoice details against contracts and purchase orders before submission for approval.
- Monitored inventory levels of supplies necessary for daily operation, proactively ordering when needed to maintain an organized work environment.
Education
Associate of Arts - Business Administration And Management
Indian River State College
Ft. Pierce, FL05-2012
Skills
- Time Management
- Problem-solving skills
- Customer Service Management
- Microsoft Office Skills
- Data Entry Efficiency
- Listening Skills
- Cash control/purchase order control
- Invoices
- Administrative Skills
- Conflict Management
- Organizational expertise
- Property Management Systems
- Revenue management
- Effective Planning
- Compliance Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Hilton Grand Vacations Club
04.2023 - Current
Reservations Manager
Brian Head Ski Resort, Mountain Capital Partners
05.2019 - 12.2020
Store Manager
TJX Companies
06.2017 - 10.2019
Associate of Arts - Business Administration And Management
Indian River State College
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