BRITZEYRA MACIAS
Moreno Valley,CA
Summary
Driven Cannabis Industry Professional with over 8 years of experience advocating for holistic health approaches. Achieved 95% customer satisfaction and 70% repeat rate through effective relationship-building and exceptional service delivery. Specialized in strain knowledge, compliance with regulations, and efficient operational practices, ensuring positive customer experiences.
Overview
4
4
years of professional experience
Work History
Budtender
Shango
San Bernardino
11.2024 - 07.2026
- Certified Cannabis Budtender (CCBT) with a track record of success in retail and dispensary environments. Proven knowledge of state and federal medical and recreational marijuana regulations. Remained abreast of industry advancements to be a frontline resource and advocate for customer needs. Known for warmth and professionalism—building positive rapport with clients and colleagues alike. Highly dependable and passionate about advancing knowledge and quality in the cannabis industry.
- Assisted Shango dispensary guests with cannabis product selection and usage guidance.
- Processed sales through POS systems and handled cash and payment entries.
Budtender
Planet buds
Hemet, California
09.2023 - 11.2024
- Researched, documented, and updated personal knowledge repository of cannabis products and regulations, resulting in repository adoption as new-hire training resource.
- Verified customer identification and ensured state compliance during transactions to uphold regulatory standards.
- Greeted dispensary guests and guided product selection at Shango cannabis retail floor.
- Checked identification and verified age compliance for every cannabis transaction.
- Explained strains, concentrates, edibles, and topicals using Shango product knowledge.
Budtender
Empire Connect
San Bernardino
11.2022 - 12.2022
- Explained marijuana strains to customers, ensuring compliance with laws and regulations for retail cannabis sales. Developed online portfolio showcasing products with descriptions of effects and usage of marijuana strains for various health needs.
- Greeted Shango guests and provided cannabis product guidance.
- Recommended flower, edibles, and concentrates based on customer needs.
- Processed sales through point-of-sale systems and cash registers.
Budtender
Kush Factory
Compton
10.2022 - 11.2022
- Exceeded sales targets for three consecutive quarters, resulting in recognition as Top Sales in District. Expanded brand presence as dispensary ambassador at community events by providing information, selling products, and building email marketing list. Verified identification and prescription cards to ensure compliance with company and governmental regulations.
- Guided cannabis customers through product selection and strain education at Shango dispensary.
- Processed point-of-sale transactions and verified compliance with age and purchase limits.
- Recommended flower, edibles, concentrates, and topicals using Shango product knowledge.
Education
Citrus Hill Highschool
Riverside, CASkills
- Cannabis product knowledge
- Strain profiling
- Compliance verification
- POS transaction processing
- Sales
- Customer Service
- Treez
- Outlook
- Cannabis compliance
- Product consultation
- POS operation
Languages
Title: Self-motivated professional
Personal Information
Title: Self-motivated professional
Timeline
Budtender
Shango
11.2024 - 07.2026
Budtender
Planet buds
09.2023 - 11.2024
Budtender
Empire Connect
11.2022 - 12.2022
Budtender
Kush Factory
10.2022 - 11.2022
Citrus Hill Highschool