Briunna Parker
Humble,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Marykarft
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Caregiver
Rays Home Health Care
06.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Customer Service Representative
Southerland Global
09.2021 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Bellaire High School
Certification - Medical Coding And Billing
The College of Health Care Professions
Houston, TX11.2023
Skills
- Call Volume and Quality Metrics
- Good Listening Skills
- Efficient Data Entry
- Microsoft Office
- HIPAA Compliance
- Understanding Customer Needs
- Information Updates
- Word Processing
- Payment Calculation
- Customer Service
- System Verification
- Claims Handling and Coverage Verification
Languages
English
Full Professional
Timeline
Customer Service Representative
Marykarft
11.2022 - Current
Customer Service Representative
Southerland Global
09.2021 - 10.2022
Caregiver
Rays Home Health Care
06.2016 - Current
High School Diploma -
Bellaire High School
Certification - Medical Coding And Billing
The College of Health Care Professions
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