Summary
Overview
Work History
Education
Skills
Timeline
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Briya Speight

New York,NY

Summary

I am a dependable, time efficient and organized team player with the ability to communicate effectively and respectfully. I am overly skilled at building relationships with employees across all levels of an organization. I am computer-savvy with strong interpersonal skills as well as a positive GET IT DONE attitude at ALL times.

Overview

9
9
years of professional experience

Work History

Office Manager/Executive Assistant

ClearMD LLC
11.2022 - Current
  • Maintained the office condition and arranged repairs & Assisted with office layout
  • Coordinated with IT department on all technical equipment needed
  • Ensured that all items and invoices were paid on time
  • Managed contracts and price negotiations with office vendors, service providers, and office lease
  • Made sure all vendors incoming and outgoing have the proper certificate of insurance as needed
  • Managed office budget, ensured accurate and timely reporting
  • Assisted in the onboarding process for new hires including activation and deactivation of employee access
  • Addressed employee's queries regarding office management issues (e.g stationary, hardware)
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Updated and maintained confidential databases and records.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed and maintained automated alert systems for important deadlines.

Administrative Office Assistant/Receptionist/Patient Coordinator

Eye & Health
03.2019 - 11.2022
  • Supervised a staff/coordinating meetings for a better and efficient work environment
  • Handled all scheduling using applications like, ZocDoc.com/Patient Pop/My Vision Express to ensure all patients are aligned accurately and efficiently
  • Arranged meetings, appointments, and executive travel for trips for the CEO of the company
  • Answered phone calls and took messages/directed them accordingly
  • Billing Insurances/Verifying Insurances
  • Submitted and reconciled expense reports
  • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional and confidential societies
  • Assisted patients with after appointment activities such as: Purchasing, Ordering & Shipping
  • Provided staff with educational opportunities/trained staff to better the work environment
  • Entered Charts into the database regarding prescription, patient information and Doctor’s notes with confidentiality
  • Practiced HIPPA on a day to day basis
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Operated calculator, computer and other general office equipment and totaled checks, cash and credit cards from previous day.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Operations Specialist/Inventory

Microsoft
01.2017 - 01.2018
  • Understood and applied all Microsoft's compliance standards
  • Improved data integrity results quarter over quarter
  • Accurately received merchandise into the retail location
  • Maintained stockroom organization per Microsoft expectations and guidelines to include all essential paperwork and records
  • Performed detailed receiving and cycle counts and researched all variances; identified exceptions and shrinkage; interacted with store manager to resolve discrepancies/issues
  • Moved merchandise up to 50 pounds to the sales floor so that merchandising standards and customer expectations are met and exceeded
  • Participated in all full physical inventories of the store (minimum annually)
  • Accurately shipped/transferred merchandise to other locations/warehouse/vendors as directed

Product Advisor

Microsoft
01.2016 - 01.2017
  • Helped customers discover, buy, use, and love, technology solutions and services that met and exceeded their individual expectations
  • Integral member of the Microsoft in-store experiences and learning engagements (Tours, HoloLens Demos) that build on increased utilization of Microsoft products
  • Effectively responded to changing in-store environment, circumstances, and situations through customer engagements
  • Had a level of intuitiveness to thrive in a dynamic and fast paced retail environment
  • Tenaciously pursued positive outcomes by using effective approaches to solve problems
  • Delivered on commitments and sought positive results that benefit customers, both externally and internally
  • Continuously maintained product knowledge by learning through others along with self-educating, showcasing product and service offerings, building on Microsoft #WeWinAsATeam culture

Customer Service Specialist/Visuals

New York & Company
01.2015 - 01.2016
  • Followed plans/directions/schedules and acted with a sense of urgency to meet the changing priorities, store needs and demands of the business
  • Effectively promoted all Brand Initiatives (Credit, Reward, Email Capture, etc.) and achieved all personal goals
  • Supported a store culture that is committed to exceeding customer expectations and delivered the highest level of customer service at all times
  • Communicated customer feedback, best sellers, business trends and recommendations to Store
  • Management
  • Applied fashion knowledge to make product recommendations and style customers on the sales floor and in the fitting room
  • Balanced customers and tasks simultaneously using good judgment and teamwork
  • Processed shipment and replenished the sales floor as needed, ensured the floor was organized and clean
  • Performed transactions which included ringing at the Sales & Services desk
  • Participated in initiatives to achieve store shrink goals

Patient Transporter/Medical Assistant

Workmen’s Circle Multicare Center
01.2014 - 01.2015
  • Transported patients by assisting patients in and out of beds, moved them to and from special service and treatment areas, used wheelchairs or moveable beds
  • Comforted patients and their families by offering support and encouragement; been punctual and attentive to procedure schedules; demonstrated caring and cultural sensitivity
  • Collected patient charts and verified patient name and date of birth against chart
  • Directly assisted and supported Dr. Ralph with patient charts, copied and filed
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Education

Bachelor of Arts - Business

Lehman College

Skills

  • Phone Etiquette
  • Proofreading
  • Personal Assistant Experience
  • Administrative Experience
  • Calendar Management
  • Office Management
  • Data Entry
  • Sales
  • Payroll
  • Clerical Experience
  • Event Planning
  • Purchasing
  • Invoice Management
  • Softwares: Slack, Notion, Navigo, Google Drive, Microsoft Office, Salesforce, ADP Run, Acuity Scheduling, Deputy, ZocDoc, Patient Pop, My Vision Express

Timeline

Office Manager/Executive Assistant

ClearMD LLC
11.2022 - Current

Administrative Office Assistant/Receptionist/Patient Coordinator

Eye & Health
03.2019 - 11.2022

Operations Specialist/Inventory

Microsoft
01.2017 - 01.2018

Product Advisor

Microsoft
01.2016 - 01.2017

Customer Service Specialist/Visuals

New York & Company
01.2015 - 01.2016

Patient Transporter/Medical Assistant

Workmen’s Circle Multicare Center
01.2014 - 01.2015

Bachelor of Arts - Business

Lehman College

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