Hi, I’m
Briyahna Brown
Sheboygan,WI
Summary
Certified Nursing Assistant offering 2 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
years of professional experience
1
Certification
Work History
Sunny Ridge Health And Rehab, Sheboygan, WI
Certified Nursing Assistant
07.2023 - 11.2023
Job overview
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented activities and recorded information in EMR system.
- Reported changes in patient condition to registered nurse or physician.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Crossroads care center of Pewaukee, Pewaukee, WI
Nurse Assistant
01.2023 - 05.2023
Job overview
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Reported any changes in patient condition immediately to the RN or physician on duty.
- Delivered high level of care to every patient.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
New Perspective Senior Living, Brown Deer, WI
Senior Caregiver
11.2019 - 12.2022
Job overview
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with end-of-life preparations including funeral arrangements and hospice transition support.
- Monitored health and well-being of clients and reported significant health changes.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Built strong and trusting rapport with clients and loved ones.
- Took vital signs such as blood pressure and temperature when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained a clean environment for the safety of clients while following infection control guidelines.
- Helped clients stay happy and healthy by providing mental and emotional support.
JCPenney, Wauwatosa, WI
Customer Service Representative
02.2015 - 09.2018
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Prevented key account losses by researching discrepancies and correcting problems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Negotiated prices and sales contracts.
- Monitored market trends and competitive activity to inform sales strategies.
- Used technology resources to assist customers in locating and selecting items.
- Provided accurate information about products, prices and services.
Glory House, Milwaukee, WI
Care Assistant
08.2011 - 03.2014
Job overview
- Recorded client status progress and challenges in logbooks and reports.
- Encouraged independence among residents and patients whenever possible.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored health and well-being of clients and reported significant health changes.
- Provided emotional support to family members during difficult times.
- Laundered clothing and bedding to prevent infection.
- Prepared meals according to dietary needs of the residents and patients.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
Education
Spotted Eagle Highscool , Milwaukee, WI
High School Diploma
06-2012
Skills
- Mobility Assistance
- Patient-Focused Care
- Monitoring Fluids
- Electronic Charting
- Patient Relations
- Calm and Level-Headed Under Duress
- HIPAA Compliance
- Compassionate
- Complaint Resolution
- Information Security
- Consultative Sales
- Inbound and Outbound Calling
- Call Management
- Call Center Operations
- Technical Support
- Service Upselling
- Multi-Task Management
- High-Energy Attitude
- Conflict Mediation
Affiliations
- Poetry
- Hairstyling
- Makeup
- Reading
Certification
Highschool Diploma 2012
Certified Nursing Assistant 2023
CBRF 2017
Timeline
Certified Nursing Assistant
Sunny Ridge Health And Rehab
07.2023 - 11.2023
Nurse Assistant
Crossroads care center of Pewaukee
01.2023 - 05.2023
Senior Caregiver
New Perspective Senior Living
11.2019 - 12.2022
Customer Service Representative
JCPenney
02.2015 - 09.2018
Care Assistant
Glory House
08.2011 - 03.2014
Spotted Eagle Highscool
High School Diploma
Highschool Diploma 2012
Certified Nursing Assistant 2023
CBRF 2017
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