Briyana Willrich
Temecula,CA
Summary
An innovative process-oriented management professional with years of experience optimizing productivity, efficiency, and service across various environments. A highly dependable, ethical and driven leader that blends advanced organizational, technical and business acumen. Skilled in developing and executing strategies with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Program Coordinator
Coyne & Associates Education Corp
05.2018 - Current
- Works alongside Regional Director to executive strategic planning and productivity goals
- Manages client & staff workflows and weekly scheduling requests and barriers for over 220 clients and 60 employees
- Maximizes contracts and design efficient schedules so that client needs are met and contract maximization targets are met
- Provides ongoing direction and leadership for program operations.
- Efficiently monitors billable hours and maintains pre-established billable hour productivity target
- Meet deadlines for approving time according to payroll and billing due dates
- Assesses and directs wide range of programmatic barriers including maintaining operational goals and managing internal and external program relations
- Completes designated components of employee performance reviews
- Coordinates with Executive Office to handle Human Relations matters such as work injuries, leave, and personnel issues
- Manages Assistant Program Coordinators to cover scheduling tasks as needed and executive administrative duties
- Manages filing and tracking of client skill books stored in company storage unit
- Demonstrates ability to work independently in meeting deadlines, organizing time and completing assignments with extreme accuracy
- Reviews financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Monitors staff performance by actively engaging in and observing day-to-day activities.
- Created and enforced programming standards to maintain compliance with regulatory requirements
Receptionist, Hostess, Assistant Server
Temecula Creek Inn
01.2011 - 12.2013
- Partnered with colleagues to ensure smooth operations of busy hotel in California's wine region
- Combined multiple talents in administration, hospitality, communication, and team management to deliver exemplary customer service, schedule and manage reservations and reception, process guest check-ins and departures, prepped dining room for service, and comply with sanitation and restaurant standards
- Responded to inquiries from callers seeking information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Manages over 50-100 customer calls per day
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift
Education
Bachelor of Science - Psychology
University of Phoenix
Murrieta, CAHigh School Diploma -
Great Oak High School
Temecula, CASkills
- Production Staff Coordination
- Needs Analysis
- Program & Resource Management
- Task Delegation
- Staff Development
- Employee Work Scheduling
- Profit Optimization
- Performance Tracking and Evaluations
- Productivity Improvement
Professional References
Anbir Bobolts
Regional Director
Coyne & Associates Education Corp, Inland Region
951-809-5613
abobolts@coynemail.com
Karlene Contreras
Former Regional Clinical Director
Coyne & Associates Education Corp, Inland Region
951-415-5087
Donald Hitzeman
Program Coordinator
Coyne & Associates Education Corp, OC/LA Region
951-526-8435
dhitzeman@coynemail.com
Timeline
Program Coordinator
Coyne & Associates Education Corp
05.2018 - Current
Receptionist, Hostess, Assistant Server
Temecula Creek Inn
01.2011 - 12.2013
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Great Oak High School
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