Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Briyana Willrich

Temecula,CA

Summary

An innovative process-oriented management professional with years of experience optimizing productivity, efficiency, and service across various environments. A highly dependable, ethical and driven leader that blends advanced organizational, technical and business acumen. Skilled in developing and executing strategies with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Program Coordinator

Coyne & Associates Education Corp
05.2018 - Current
  • Works alongside Regional Director to executive strategic planning and productivity goals
  • Manages client & staff workflows and weekly scheduling requests and barriers for over 220 clients and 60 employees
  • Maximizes contracts and design efficient schedules so that client needs are met and contract maximization targets are met
  • Provides ongoing direction and leadership for program operations.
  • Efficiently monitors billable hours and maintains pre-established billable hour productivity target
  • Meet deadlines for approving time according to payroll and billing due dates
  • Assesses and directs wide range of programmatic barriers including maintaining operational goals and managing internal and external program relations
  • Completes designated components of employee performance reviews
  • Coordinates with Executive Office to handle Human Relations matters such as work injuries, leave, and personnel issues
  • Manages Assistant Program Coordinators to cover scheduling tasks as needed and executive administrative duties
  • Manages filing and tracking of client skill books stored in company storage unit
  • Demonstrates ability to work independently in meeting deadlines, organizing time and completing assignments with extreme accuracy
  • Reviews financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Monitors staff performance by actively engaging in and observing day-to-day activities.
  • Created and enforced programming standards to maintain compliance with regulatory requirements

Receptionist, Hostess, Assistant Server

Temecula Creek Inn
01.2011 - 12.2013
  • Partnered with colleagues to ensure smooth operations of busy hotel in California's wine region
  • Combined multiple talents in administration, hospitality, communication, and team management to deliver exemplary customer service, schedule and manage reservations and reception, process guest check-ins and departures, prepped dining room for service, and comply with sanitation and restaurant standards
  • Responded to inquiries from callers seeking information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
  • Manages over 50-100 customer calls per day
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift

Education

Bachelor of Science - Psychology

University of Phoenix
Murrieta, CA

High School Diploma -

Great Oak High School
Temecula, CA

Skills

  • Production Staff Coordination
  • Needs Analysis
  • Program & Resource Management
  • Task Delegation
  • Staff Development
  • Employee Work Scheduling
  • Profit Optimization
  • Performance Tracking and Evaluations
  • Productivity Improvement

Professional References

Anbir Bobolts 

Regional Director 

Coyne & Associates Education Corp, Inland Region

951-809-5613

abobolts@coynemail.com


Karlene Contreras 

Former Regional Clinical Director

Coyne & Associates Education Corp, Inland Region

951-415-5087



Donald Hitzeman

Program Coordinator

Coyne & Associates Education Corp, OC/LA Region

951-526-8435

dhitzeman@coynemail.com

Timeline

Program Coordinator

Coyne & Associates Education Corp
05.2018 - Current

Receptionist, Hostess, Assistant Server

Temecula Creek Inn
01.2011 - 12.2013

Bachelor of Science - Psychology

University of Phoenix

High School Diploma -

Great Oak High School

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Briyana Willrich