Dedicated to delivering utmost customer satisfaction through exceptional service and unparalleled support. Skilled in applying customer service best practices and adept at finding effective solutions to address diverse customer needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LIFEGUARD
AQUATICA
03.2018 - 10.2018
Opened pool each day and close it down each evening
Treated pool with appropriate concentration of chemicals
Monitored pool-related activities closely and identify any safety issues
Provided assistance to patrons when necessary
Directed swimmers out of pool in hazardous conditions.
Upheld hygiene standards in pool and surrounding area.
FRONT DESK
MASSAGE ENVY
03.2017 - 02.2018
Welcomed and greeted guests in a courteous and professional manner
Advised guests and members of any promotions and retail products
Answered emails and phones
Set and checked members and guests in and out of appointments
Kept management apprised of member concerns and escalations.
BARTENDER/BAR BACK
HOTEL INDIGO
12.2022 - 02.2023
Worked behind the bar, making different cocktails and pouring draft beers, wines and champagne
Took customers orders/requests
Performed opening/closing bar duties
Handled cash.
BARTENDER/SERVER
PUNCHBOWL SOCIAL
01.2022 - 01.2023
Worked behind the bar, making different cocktails and pouring draft beers, wines and champagne
Took customers orders and served food in a timely manner
Seated guests according to party size
Continuously checked up on guests and made sure they had everything they needed.
BARTENDER/SERVER
DEL LUSSO
01.2021 - 08.2021
Worked behind the bar, making different cocktails and pouring draft beers and wines
Took customers orders and served food in a timely manner
Seated guests and took reservations
Answered the phone and seated parties accordingly.
FRONT DESK SUPERVISOR
MARRIOTT
01.2019 - 01.2020
Checked guests in in timely manner, while making sure rooms are clean and ready
Answered phones while multitasking
Dealt with guest issues accordingly
Sent nightly emails to all managers and employees
Trained new employees.
LEAD HOSTESS/SERVER
RB SUSHI
01.2018 - 01.2019
Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep patrons occupied while waiting
Present menus, create a personal dining experience, answer questions and offer information on menu items, beverages and specials
Accept and organize reservations and prioritize reservations to accommodate customers
Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting
Process payments while managing take-out and dine-in orders.
Education
ASSOCIATES IN ADMINISTRATIVE JUSTICE -
SAN DIEGO MIRAMAR COLLEGE
PARALEGAL PROFESSIONAL -
AUBURN UNIVERSITY
Auburn, AL
Skills
Needs Assessment
Emergency Response
First Aid
Basic accounting
Records Management
Appointment Scheduling
Office Administration
Exceptional writer
Proficient in MS Office
Legal jargon knowledge
Database Research
References
Jessie Saini, 773.392.9945, Internship Manager
Diana Loncar, 773.610.0174, Personal Reference
Profile
briyannaalexis@gmail.com, 619.918.4162
Certification
Certified Paralegal
Timeline
BARTENDER/BAR BACK
HOTEL INDIGO
12.2022 - 02.2023
BARTENDER/SERVER
PUNCHBOWL SOCIAL
01.2022 - 01.2023
BARTENDER/SERVER
DEL LUSSO
01.2021 - 08.2021
FRONT DESK SUPERVISOR
MARRIOTT
01.2019 - 01.2020
LIFEGUARD
AQUATICA
03.2018 - 10.2018
LEAD HOSTESS/SERVER
RB SUSHI
01.2018 - 01.2019
FRONT DESK
MASSAGE ENVY
03.2017 - 02.2018
ASSOCIATES IN ADMINISTRATIVE JUSTICE -
SAN DIEGO MIRAMAR COLLEGE
PARALEGAL PROFESSIONAL -
AUBURN UNIVERSITY
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