Briyanna Carroll
Marietta,GA
Summary
Adept at managing confidential materials and excelling in data entry, I leveraged attention to detail and proactive teamwork at Piedmont HealthCare to enhance document security and accuracy. Collaborative efforts and critical thinking significantly improved operational efficiency, showcasing ability to adapt and thrive in dynamic healthcare environments and independently. Reliable medical professional, with strong background managing document filing systems. Proven ability in organizing and categorizing paper-based and digital records for easy retrieval. Committed to providing excellent customer service and works well in both individual and team-based environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pre Service Indexer/Pt. Connections (REMOTE)
Piedmont HealthCare
01.2021 - Current
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Managed 90+ incoming and outgoing faxes for indexing team.
- Added and updated records with current materials.
- Followed security protocols to protect sensitive and proprietary information.
- Classified files based on source, type or other details.
- Conducted quality checks on scanned documents to review for accuracy.
Patient Access Associate II
Emory Healthcare Midtown Hospital
09.2017 - 02.2022
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Veterinary Assistant
Banfield Animal Hospital
02.2012 - 10.2018
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided customer support to clients, answering questions and addressing concerns.
Medical Assistant/Medical Admin. Assistant
Corizon Healthcare
08.2011 - 09.2014
- Directed 25+ patients daily to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported office staff and operational requirements with administrative tasks.
Education
Associate of Applied Science -
Georgia State University
Atlanta, GA12.2020
Diploma - Registered Medical Assistant
Sanford Brown College
Atlanta, GA08.2009
Skills
- Subject matter expertise
- Keyword optimization
- Collaborative Teamwork
- Data Entry
- EHR Software
- Attention to Detail/Critical Thinking
- Proactive Self-Starter
- Confidential Materials Handling
- Work Planning and Prioritization
- Professionalism
- Record-keeping
- Organization skills
Certification
- BLS, AHA
Timeline
Pre Service Indexer/Pt. Connections (REMOTE)
Piedmont HealthCare
01.2021 - Current
Patient Access Associate II
Emory Healthcare Midtown Hospital
09.2017 - 02.2022
Veterinary Assistant
Banfield Animal Hospital
02.2012 - 10.2018
Medical Assistant/Medical Admin. Assistant
Corizon Healthcare
08.2011 - 09.2014
Associate of Applied Science -
Georgia State University
Diploma - Registered Medical Assistant
Sanford Brown College
- BLS, AHA
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