Hi, I’m
BRIYANNA HUGHES
Tampa,Florida
Summary
Highly Enthusiastic, analytical, and strategic IT Support Professional with extensive experience in customer relations, quality assurance, and risk management. Collaborative and adaptable team player skilled in critical thinking, resolving complex problems, and managing project tasks, data, documentation, and compliance in fast-paced and dynamic settings.
Overview
9
years of professional experience
1
Certification
Work History
Suncoast Credit Union
Relationship Specialist
08.2021 - Current
Job overview
- Manage high-volume workload of client inquiries by processing advanced account transactions promptly and accurately, ensuring all deadlines are met
- Provide technical assistance to clients while correcting account and statement eros and referring unresolved concerts to designated departments, contributing to excellent client satisfaction.
- Facilitate interactions by communicating with clients and internal departments to answer questions, explain information, record orders, manage claims, and address complaints, consistently resolving issues during first point of contact.
- Implemented comprehensive security plans to provide highest levels of protection for Member.
- Review Possible High Risk accounts that may be compromised, Restricting accounts and leaving thorough Notations.
- Making sure that all Necessary compliance documentation's are complete due to task at hand.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Keeping up with all Compliance Courses subjected by CUNA.
Suncoast Credit Union
Member Advocate
08.2020 - 08.2021
Job overview
- Supported members by assisting with complex financial transactions, opening accounts, and processing deposits, withdrawals, loan payments, and lending applications, successfully exceeding performance standards and goals
- Offered expertise regarding products and services by analyzing member needs, confirming alignment with financial goals
Tampa Bay Federal Credit Union
Teller
08.2019 - 08.2020
Job overview
- Monitored and processed deposits, loan payments, cash balances, cash transactions, checks, wire transfers, cash advances, and withdrawals using careful attention to detail, confirming optimal accuracy at all times
- Resolve client concerns and questions regarding deduction options, interest, dividend rates, and accounts by clearly communicating detailed information, resulting in sound financial decision-making
Seminole Gaming
Cashier
07.2018 - 08.2019
Job overview
- Controlled and maintained accountability for all transactions by recording detailed information while properly handling high volumes of cash and non-cash transactions, verifying compliance with all regulations and policies
- Balanced currency, coins, and checks while calculating daily transactions using excellent organizational skills, effectively avoiding errors and discrepancies
Busch Gardens
Sales Associate
06.2016 - 06.2018
Job overview
- Greeted and assisted customers with a positive attitude by responding to phone and email requests, providing special deals, and supporting item selection and add-ons, increasing business revenue
- Cultivated customer relationships by collaborating with company leaders, successfully driving customer loyalty
My Brothers Workshop
Customer Service Associate
05.2016 - 06.2016
Job overview
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Limited portion sizes and used garnishes to control food costs.
D's Sweet Bites Bakery
Supervisor of Operations
04.2014 - 05.2016
Job overview
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Administered weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Completed bi-weekly payroll for 10 employees.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
Education
MedcertsLivonia, MI
IT Support Professional Program from Information Technology
University Overview
- Awarded : Customer Service Certified > Skill Path Certification
- In Process: CompTIA A+ Certification
- In Process: CompTIA IFT+ Certification
Sistema Universitario Ana G Mendez - Universidad Del EsteCarolina, PR
Bachelor of Arts from Restaurant And Culinary Management
Skills
- Exceptional computer Skills working with microsoft Office Suite
- Immaculate ability to plan, organize and prioritize multiple work assignments and projects
- Windows Vista/XP
- MS Words, Excel, Power Point ,Outlook & Publisher
- Fast Learner
- Strong Telephone Etiquette
- Bilingual, Fluent in English and Spanish
- Set up basic security, software updates, and wireless devices
- Understand fundamentals of computer technology, networking, and IT security
- Identify hardware, peripheral, networking, and security components
- Knowledge of how to perform proper computer safety procedures and best practices
- Install, configure, upgrade, and maintain PC workstations, Windows OS, and SOHO networks
Certification
- Certified Customer Service Specialist, Skill Path - March 10th, 2022
- Certified CompTIA A+, MedCerts - In Process
- Certified CompTIA ITF+, MedCerts - In Process
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Relationship Specialist
Suncoast Credit Union
08.2021 - Current
Member Advocate
Suncoast Credit Union
08.2020 - 08.2021
Teller
Tampa Bay Federal Credit Union
08.2019 - 08.2020
Cashier
Seminole Gaming
07.2018 - 08.2019
Sales Associate
Busch Gardens
06.2016 - 06.2018
Customer Service Associate
My Brothers Workshop
05.2016 - 06.2016
Supervisor of Operations
D's Sweet Bites Bakery
04.2014 - 05.2016
Medcerts
IT Support Professional Program from Information Technology
Sistema Universitario Ana G Mendez - Universidad Del Este
Bachelor of Arts from Restaurant And Culinary Management
Similar Profiles
Senaida SanchezSenaida Sanchez
Call Center Financial Representative at Suncoast Credit UnionCall Center Financial Representative at Suncoast Credit Union
Luis GomezLuis Gomez
Senior Member Advocate at Suncoast Credit UnionSenior Member Advocate at Suncoast Credit Union
LORDYNE APPOLONLORDYNE APPOLON
Customer Service Representative/Member Advocate at Suncoast Credit UnionCustomer Service Representative/Member Advocate at Suncoast Credit Union
Esmeralda RamosEsmeralda Ramos
Member Advocate at Suncoast Credit UnionMember Advocate at Suncoast Credit Union
Alesia SvenAlesia Sven
Customer Service Representative at DD Lab LLC.Customer Service Representative at DD Lab LLC.