BRIYANNA MAYO

• Receives and processes 911 calls for police, fire, and EMS services.
• Manages multiple simultaneous tasks while remaining calm under pressure.
• Collaborates in local events such as neighborhood watch meetings, school programs, and public forums to raise awareness about emergency services.
• Adheres to strict confidentiality standards regarding sensitive information.
• Exhibits professionalism and empathy when addressing calls in high-pressure situations.
• Leverages platforms like F/NCIC, RMS, and VERSADEX to perform detailed research.

Public Safety Telecommunicator III 2023-2024

• Maintained up-to-date records of trainee progress and provided regular updates to management team.
• Monitored, evaluated and recorded training activities or program effectiveness.
• Facilitated learning experiences for recruits both in academic settings and practical environments.
• Created multimedia presentations with PowerPoint and video conferencing tools.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Create or modify new or existing reservations.
• Verified customer credit to establish payment method for accommodations.
• Provided excellent customer service while upholding company policies.
• Assisted customers via phone by providing confirmations, answering questions and offering general information.

• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.