Briyanna Poteat
Hillsborough,NC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and inventory control, notably at Duke University Health System. Skilled in leveraging strong communication and organizational skills to achieve key performance goals.
Overview
10
10
years of professional experience
Work History
Department Coordinator
Duke University Health System
06.2022 - Current
- Lead facilitator for department planning and decision making and is responsible, within defined scope, for the day-to-day operation of a department, in the absence of an on-site manager or lead instructor; consults regularly with the chair and calls upon the chair, as needed
Human Service Technician (LIEAP)
Orange County Government
12.2020 - Current
- Assist clients with helping pay their bills
- Interviews clients and completes intake applications for benefits, obtains required information and verifies accuracy of the information obtained
- Makes evaluation of need for services and determines eligibility for benefits for energy assistance or other programs; follows policies and procedures related to eligibility determination and re-determination
- Reviews client status, verifies changes to re-certify for MAGI benefits and confirms clients are in the correct program
- Explains program requirements and options; advises or refers clients to other program services as appropriate
- Uses information technology to determine eligibility, to record notes, and to manage records
Call Agent
Sports Endeavors
09.2020 - Current
- Answering phones from customers professionally and responding to customer inquiries and complaints
- Researching required information using available resources
- Handling and resolving customer complaints regarding product sales to customer service problems
- Providing customers with the organization's service and product information
- Processing forms, orders, and applications requested by the customers
- Identifying, escalating priority issues and reporting to the high-level management
- Routing inbound calls to the appropriate resources
- Following up complicated customer calls where required
- Completing call notes and call reports as necessary and updating them in the CRM
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken
- Managing administration, communicating and coordinating with internal departments
- Other duties as assigned
Barista/Sales Associate
Orange County Government, Cafe
01.2020 - 12.2020
- Assisted customers in their selection of products that best fit their personal needs
- Responsible for resale purchasing and inventory control
- Balance the needs of multiple customers simultaneously in a fast-paced retail environment
- Offered exceptional customer service to differentiate and promote the company brand
- Assure that merchandise is stocked properly on the sales floor according to company standards
- Responsible for picking up incoming stock, enter in system, set prices
- Keep a log of items that are going out of date, rotate merchandise according to expiration dates
- Responsible for balancing out register at the end of the shift
Personal Care Assistant
Carillon Assisted Living
02.2018 - 06.2019
- Responsible for housekeeping duties and meal preparation for residents
- Arrange for transportation for resident's doctor visits
- Maintain a clean and safe environment for patients via observations and safety protocol measures
- Document patient activities on an individualized Daily Care Plan
- Establish personal relationships with clients to ensure patient comfort and care
- Report any changes to RN on duty
Front Desk Receptionist
Microtel Inn & Suites
07.2017 - 12.2018
- Greet and register guests, assign rooms to guests
- Issue room keys and escort instructions to bellhops
- Make and confirm reservations by phone
- Verify customers' credit, discuss methods of payments
- Date-stamp, sort, and rack incoming mail and messages
Daycare Helper
Alamance Community College
08.2015 - 12.2017
- Supported daycare staff by maintaining a clean, safe, and organized environment for children.
- Improved communication between parents and daycare staff by providing updates on children''s progress and achievements
- Coordinated with lead teachers to design customized learning experiences tailored to each child''s unique interests and abilities.
- Ensured child safety by closely monitoring indoor and outdoor play areas at all times.
- Enhanced child development by implementing age-appropriate activities and games.
- Promoted a positive atmosphere by engaging with children through storytelling, music, and interactive activities.
Cashier/Customer Service Manager
Food Lion
09.2014 - 04.2017
- Ring up customer purchases, accept cash, debit/credit, and personal checks
- Assist customers with Lottery purchases, wins
- Assist customers at front desk
- Responsible for inventory control
- Count Registers, balance out
- Receiving of goods, enter into inventory
- Clean designated areas
- Assist in other departments when needed
- Assist customers complaints
Education
Early Childhood Development -
Alamance Community College
Graham, NC01.2017
High School Diploma -
Orange High School
Hillsborough, NC01.2015
Skills
- Customer Service
- Barista
- Sales
- Accounting
- Nanny/Childcare
- Food Service
- Retail
- Inventory Control
- Marketing
- Scheduling Coordination
- Goals and performance
- Flexible Schedule
- Strategies and goals
- Scheduling
Timeline
Department Coordinator
Duke University Health System
06.2022 - Current
Human Service Technician (LIEAP)
Orange County Government
12.2020 - Current
Call Agent
Sports Endeavors
09.2020 - Current
Barista/Sales Associate
Orange County Government, Cafe
01.2020 - 12.2020
Personal Care Assistant
Carillon Assisted Living
02.2018 - 06.2019
Front Desk Receptionist
Microtel Inn & Suites
07.2017 - 12.2018
Daycare Helper
Alamance Community College
08.2015 - 12.2017
Cashier/Customer Service Manager
Food Lion
09.2014 - 04.2017
High School Diploma -
Orange High School
Early Childhood Development -
Alamance Community College
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