Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Briyelle Pierre

Tampa,FL

Summary

Driven and dependable candidate successful at managing multiple priorities with a positive attitude and strong organizational skills eager to secure an entry-level position. Ready to take on added responsibilities to meet team goals.



Overview

5
5
years of professional experience

Work History

Human Resources & Furniture Accommodation Representative

JP Morgan Chase
01.2023 - Current
  • Processed orders promptly to increase customer satisfaction.
  • Respond to employee inquiries, questions and complaints regarding their accomodations requests via email or HR systems.
  • Monitored & Assisted with employee cases to ensure all requests were fulfilled before closing the case.
  • Collaborated with internal employees, managers, and our health services department through email, Microsoft Teams, & Skype for case work assistance.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Scheduling Associate • Special Project Advocate & Scheduler

Restoration Hardware
04.2022 - 01.2023
  • Scheduled luxury furniture for clients by inbound and outbound calls through scheduling systems.
  • Managed inbound and outbound calls while opening and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Networked with multiple agents, senior directors, company leaders, and providers to ensure all deliveries are successful from the warehouse to the customer’s residence.
  • Accessed secured accounts to view, update and provide account information through Salesforce.
  • Collaborated with clients who have experienced unsuccessful deliveries due to route circumstances and unfortunate cancellations.
  • Organized reschedules, managed time windows, and supported hold reports using a variety of systems.

Customer Care• Customer Service Representative

Adecco- Epiq
08.2021 - 04.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about case updates.


Front Desk Associate • Member Care/Sales

LA Fitness
01.2019 - 08.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained transactions and security by verifying payment cards against identification, as well as clear delinquent balances.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained cleanliness and organization of front desk area.
  • Stored guest valuables in safe and individual boxes for security.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Pursing Bachelor’s in Psychology And Business - Business Administration, Psychology

Hillsborough Community College (HCC)
Tampa, FL
03.2024

Diploma -Business & General Studies -

Wharton High School
Tampa, FL
05.2019

Skills

  • Customer Support
  • Client Services
  • Account Development
  • Telephone Reception
  • Sales Support
  • Paperwork Processing
  • Records Management
  • Computer Literacy
  • Adaptability and Flexibility
  • Communication and Networking
  • Teamwork and Collaboration
  • Critical Thinking/Problem Solving Abilities

References

Available upon request.

Timeline

Human Resources & Furniture Accommodation Representative

JP Morgan Chase
01.2023 - Current

Scheduling Associate • Special Project Advocate & Scheduler

Restoration Hardware
04.2022 - 01.2023

Customer Care• Customer Service Representative

Adecco- Epiq
08.2021 - 04.2022

Front Desk Associate • Member Care/Sales

LA Fitness
01.2019 - 08.2021

Pursing Bachelor’s in Psychology And Business - Business Administration, Psychology

Hillsborough Community College (HCC)

Diploma -Business & General Studies -

Wharton High School

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Briyelle Pierre