Briyian Edih Ejah
Forney,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
Work History
B2B Sales Account Manager
Tradekey
03.2021 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Master of Science - Bioengineering
Cyprus International University
Nicosia, CY11.2020
Skills
- Needs analysis
- Brand Management
- Account development
- Lead prospecting
- Vendor Relations
- Customer training
- Project Management
- Contract Negotiation
- Sales Analysis
- Customer Service
- Account Management
- Collections expertise
- Supplier Auditing
- Documentation And Reporting
- Teamwork and Collaboration
- Client acquisition
- Order Management
- Sales tactics
- Compliance requirements
- Client Development
Languages
English
Full Professional
French
Native or Bilingual
Timeline
B2B Sales Account Manager
Tradekey
03.2021 - 01.2024
Master of Science - Bioengineering
Cyprus International University