Briyonna Wilson
Norfolk,VA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Offline Supervisor
Elizabeth River Crossings
Portsmouth, VA
11.2021 - Current
- Tracked progress on projects and provided timely feedback to staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed strategies to improve team performance and productivity.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Bus Driver
Hampton Roads Transit
Norfolk, VA
01.2020 - 11.2021
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Checked passenger tickets throughout route journey to ensure they had valid tickets for their destination.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Collected fares, tickets and passes accurately.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Greeted customers in a friendly manner when boarding the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Provided route, schedule and fare information to passengers.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Bus Driver
MV Transit
Norfolk, VA
07.2018 - 01.2020
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Verified that all passengers were seated before operating the bus.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Greeted customers in a friendly manner when boarding the bus.
- Performed pre-trip inspection and mechanical checks before scheduled run.
Supervisor
SUBWAY®Restaurants
Norfolk, VA
03.2017 - 01.2020
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Implemented new operational procedures, increasing efficiency.
- Streamlined workflow processes, reducing project completion times.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Supervisor
Feather N Fin
Norfolk, VA
05.2016 - 03.2017
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Implemented new operational procedures, increasing efficiency.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Implemented quality control measures, significantly reducing error rates.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Cashier
Chic-Fil-A
Norfolk, VA
02.2013 - 07.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - Human Resources Management
Old Dominion University
Norfolk, VA05-2025
Associate of Science - Business Administration
Tidewater Community College
Norfolk, VA12-2023
High School Diploma -
Matthew F Maury High School
Norfolk, VA06-2014
Skills
- Schedule development
- Staff development
- Process monitoring and improvement
- Financial management
- Payroll processing
- Change management
- Relationship building
- Complex Problem-solving
- Processes and procedures
- Business administration
- Staff management
Certification
- SHRM- CP
Timeline
Offline Supervisor
Elizabeth River Crossings
11.2021 - Current
Bus Driver
Hampton Roads Transit
01.2020 - 11.2021
Bus Driver
MV Transit
07.2018 - 01.2020
Supervisor
SUBWAY®Restaurants
03.2017 - 01.2020
Supervisor
Feather N Fin
05.2016 - 03.2017
Cashier
Chic-Fil-A
02.2013 - 07.2014
Bachelor of Science - Human Resources Management
Old Dominion University
Associate of Science - Business Administration
Tidewater Community College
High School Diploma -
Matthew F Maury High School
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