Brizaida Gonzales
Rancho Cucamonga,CA
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Rancho Cucamonga, CA
09.2022 - Current
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Took orders from patrons and input selections into store computer system.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Organized and restocked supplies to support operations and team productivity.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained an organized work area to ensure efficient operations.
- Drove team success by quickly completing assigned tasks.
- Assembled and served meals according to specific guest requirements.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Informed customers about daily specials in an engaging manner.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Packed fast food products in approved containers, cups, and bags.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Brewed and served coffee and tea with preferred add-ins.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Educated customers on menu items, product ingredients and nutritional values.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
High School Diploma -
Alta Loma
Rancho Cucamonga, CA05-2024
Skills
- Cooking
- Embarkation assistance
- Drive-thru operations
- Clear communication
- Multitasking and organization
- Workplace efficiency
- Tool and equipment use
- Point of sale operation
- Taking orders
- Reliability and punctuality
- Complex Problem-solving
- Teamwork and collaboration
- Willingness to learn
- Flexible schedule
- Cleaning and sanitizing
- Heavy lifting
- Point-of-sale transactions
- Customer engagement
- Leadership qualities
- Learning agility
- Verbal and written communication
- Customer service
- Cash handling
- Problem-solving
- Time management
Timeline
Crew Member
McDonald's
09.2022 - Current
High School Diploma -
Alta Loma