Brizana Hayes
Greensboro,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
Work History
Server
IHOP
06.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Canvasser
Leaf Home
03.2024 - 06.2024
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
Counter Sales/Truck Driver
Alro Metals Outlet
01.2023 - 02.2024
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Maintained stock and replenished workstation products.
- Weighed and measured metal materials and updated records with collected data.
- Checked loads to identify contents and unauthorized or highly regulated materials.
Dough maker
Little Ceasars Pizza
11.2022 - 01.2023
- Chose, inspected, weighed, and measured ingredients for each production run.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Followed instructions and processes to maintain food and beverage integrity.
Assistant Manager
Avis Budget Rental Group (SIDSEAL LLC)
06.2022 - 10.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Development Representative
Power Home Remodeling
05.2022 - 08.2022
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Development Representative
Verizon Wireless (Brixx Marketing LLC)
01.2022 - 05.2022
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Server
Carrabba's Italian Grill
04.2015 - 01.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Business Development Coordinator
Cogent Analytics
08.2021 - 11.2021
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Generated new business with marketing initiatives and strategic plans.
- Executed calling campaigns targeting direct end-user prospective accounts.
- Developed business pipeline using cold and warm techniques.
Shift Manager
McDonalds (Triton Management Group)
06.2021 - 07.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
Business Credit Analyst
Dun & Bradstreet
10.2019 - 03.2021
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Sales Manager & Electronics Specialist
Conn's HomePlus
08.2017 - 10.2019
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Operations Supervisor
United Parcel Service
03.2007 - 03.2017
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Server
Greensboro High-Point Marriott (Hospitality Ventures Management Group)
06.2015 - 07.2016
- Ensure the satisfaction of dining customers by providing detailed knowledge of the menu.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Gymnastics Instructor
TumbleBees Ultimate Gymnastics
01.2005 - 03.2012
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Assessed student progress and provided feedback to improve technique and performance.
Education
High School Diploma -
James B. Dudley High School
Greensboro, NC06.2007
Associate of Arts - Business Administration And Management
ECPI School of Technology
Greensboro, NCBachelor of Science - Developmental Psychology
Southern New Hampshire University
Hooksett, NH06.2028
Skills
- Warehouse Safety
- Prospecting
- Product Demonstrations
- Sales Tracking
- Sales operation
- Profitability Optimization
- Sales team training
- Client Relationship Management
- Staff Management
- Solution selling
- Salesforce
- Sales processes
- Verbal and written communication
- Consultative Sales
- CRM Software
- Positive and upbeat
Websites
References
- Miochie Sparrow, 336-862-6450, Restaurant Supervisor- Hospitality Ventures Management Group
- Christina DeHorty, 336-552-4096, Training Manager- United Parcel Service
- Rowe Piper, 336-420-7416, Business Analyst Dun & Bradstreet
- Mike Morello, 203-940-3252, Hiring Manager - Power Home Remodeling
- Alexandra Jones, 704-619-4887, Customer Development Representative - Power Home Remodeling
- Geneva Yarborough, 336-202-2557, Business Development Coordinator - Cogent Analytics
- Kelly Jo Landers, 585-729-3012, Customer Marketing Specialist - Community Brands
- Raymond Reid, 336-615-3458, General Manager - Alro Metals Outlet
- Devron Benjamin, 336-350-3605, Photographer - Independent Contractor
Hobbies and Interests
- Cooking
- Sketch Art
- Gardening
- Thrift Shopping
Timeline
Server
IHOP
06.2024 - Current
Canvasser
Leaf Home
03.2024 - 06.2024
Counter Sales/Truck Driver
Alro Metals Outlet
01.2023 - 02.2024
Dough maker
Little Ceasars Pizza
11.2022 - 01.2023
Assistant Manager
Avis Budget Rental Group (SIDSEAL LLC)
06.2022 - 10.2022
Customer Development Representative
Power Home Remodeling
05.2022 - 08.2022
Customer Development Representative
Verizon Wireless (Brixx Marketing LLC)
01.2022 - 05.2022
Business Development Coordinator
Cogent Analytics
08.2021 - 11.2021
Shift Manager
McDonalds (Triton Management Group)
06.2021 - 07.2021
Business Credit Analyst
Dun & Bradstreet
10.2019 - 03.2021
Sales Manager & Electronics Specialist
Conn's HomePlus
08.2017 - 10.2019
Server
Greensboro High-Point Marriott (Hospitality Ventures Management Group)
06.2015 - 07.2016
Server
Carrabba's Italian Grill
04.2015 - 01.2022
Operations Supervisor
United Parcel Service
03.2007 - 03.2017
Gymnastics Instructor
TumbleBees Ultimate Gymnastics
01.2005 - 03.2012
High School Diploma -
James B. Dudley High School
Associate of Arts - Business Administration And Management
ECPI School of Technology
Bachelor of Science - Developmental Psychology
Southern New Hampshire University
Similar Profiles
Christina Biggers-XivirChristina Biggers-Xivir
General Manager at IhopGeneral Manager at Ihop
Marisol GonzalezMarisol Gonzalez
Line Cook at IHOPLine Cook at IHOP
Benjamin LinzeBenjamin Linze
Crew Chief at IHOPCrew Chief at IHOP
Herman FloydHerman Floyd
Culinary Sanitation Specialist at IHOPCulinary Sanitation Specialist at IHOP
Nathaniel JohnsonNathaniel Johnson
Team Member at Chick-fil-ATeam Member at Chick-fil-A