BRIAN HOWARD
Daytona Beach,FL
Summary
Dynamic sales consultant with over 20 years of experience in high-volume restaurants across Dayton, OH, Las Vegas, NV, and Ormond Beach, FL. Expertise in time management and prioritization facilitates effective handling of multiple tasks in fast-paced environments, consistently delivering results even amidst uncertainty. Proven ability to address challenges within complex organizations through strong collaboration and exceptional communication skills, fostering unique guest experiences while driving company growth. A commitment to achieving win-win outcomes and navigating cross-functional teams positions as a valuable asset for any organization.
Professional in wine industry, prepared to drive sales and foster client relationships. Proven track record in identifying market opportunities and enhancing brand presence. Valued team collaborator with focus on achieving results and adapting to changing market needs. Proficient in product knowledge and customer relationship management, with reputation for reliability and flexibility.
Overview
23
23
years of professional experience
Work History
Wine Sales Representative
Total Wine & More
11.2023 - Current
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Improved inventory management processes within assigned territories to prevent stock shortages or overages while maximizing profitability.
- Attended regular training sessions to stay updated on current industry trends and knowledge, enabling better representation of the company''s products.
- Conducted market research to identify potential clients, leading to an expanded network of accounts.
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Educated clients on proper food pairing suggestions for each wine variety, increasing overall enjoyment of the product experience.
- Increased wine sales by conducting in-store tastings and engaging customers with product knowledge.
- Trained new sales representatives, resulting in more efficient team performance and improved customer service.
- Maintained consistent communication with existing clients, ensuring satisfaction and repeat business.
- Managed a diverse portfolio of wines, consistently meeting or exceeding monthly sales targets set by the company.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Manager
PUMPHOUSE BBQ
08.2023 - Current
- Managing Cash Register
- Overseeing Employees
- Food and Beverage Management
- Coaching and Mentoring
- Employee Training
Manager
MUDLICK TAPHOUSE
09.2019 - 06.2023
- Continually aimed to be reliable and punctual
- Worked well independently as well as collaboratively
- Passed food orders through to kitchen staff clearly and quickly
- Brought forth a love of food and the art of fine dining
- Brought forth the ability to multitask effectively and prioritize tasks. Offered attentive, friendly guest service.
- Worked closely with kitchen staff to ensure that food was prepared correctly according to recipes and served promptly within established time frames.
- Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints.
Food Server
MUDLICK TAPHOUSE
09.2019 - 06.2023
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Offered constructive feedback to team members, boosting overall job performance.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Fostered positive relationships with clients through proactive communication tactics.
Bartender
BAR GRANADA
03.2019 - 08.2019
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Checked customer identification to verify age requirements for alcohol purchases.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
Food Server
HASH HOUSE A GOGO
06.2016 - 02.2019
- Hash House A Go Go, THE LINQ HOTEL, Presented menus to patrons and answered questions about menu items, making recommendations upon request Memorize orders, or enter orders into computers for transmittal to kitchen staff Checked with guests to ensure that they are enjoying their meals and take action to correct issues
- Stocked service areas with supplies such as coffee, food, tableware, and linens
- Provided guests with information about local areas, including giving directions
- Attempt to build report and encourage repeat visits.
Bartender
BRIO TUSCAN GRILLE
02.2014 - 04.2016
- Cleaned bars, work areas, and tables
- Served wine, and bottled or draft beer
- Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Prepared appetizers such as pickles, cheese, and cold meats
- Assisted servers and dining room hosts and quickly responded to guests' needs
Food Server
BAHAMA BREEZE
06.2011 - 03.2014
- Prepared tables for meals, including setting up items such as linens, silverware, and glassware
- Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Described and recommended wines to customers
- Filled salt, pepper, sugar, cream, condiment, and napkin containers
- Provided guests with information about local areas, including giving directions.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Developed strong working relationships with customers and staff.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
Bartender / Front Server
ESPNZONE
03.2002 - 05.2011
- Welcomed patrons and customers upon arrival, directed or escorted guests to their seats Provided menus and suggested menu items, and daily specials in detail Provided information on specials and detailed information on all entrees
- Served welcome drinks and took orders
- Relayed orders to the cooks and ensured that all orders were delivered on time and ensured the accuracy and quantity of every order
- Served food as it arrived and refilled glasses, delivered food items in a professional and timely manner
- Provided customers with checks and took payments, attempted to up-sell food and beverages
Education
H.S. Diploma -
MEADOWDALE HIGH SCHOOL
Dayton, OH06.1991
Skills
- Positive interpersonal skills
- Collaborative leadership
- Efficient at acquiring new skills
- Calm in challenging environments
- Enthusiastic contributor
- Experienced in increasing customer value
- Workforce coordination
- Versatile training expert
- Attention to detail
- Effective verbal communication
- Proficient in dispute resolution
- Product demonstration
Timeline
Wine Sales Representative
Total Wine & More
11.2023 - Current
Manager
PUMPHOUSE BBQ
08.2023 - Current
Manager
MUDLICK TAPHOUSE
09.2019 - 06.2023
Food Server
MUDLICK TAPHOUSE
09.2019 - 06.2023
Bartender
BAR GRANADA
03.2019 - 08.2019
Food Server
HASH HOUSE A GOGO
06.2016 - 02.2019
Bartender
BRIO TUSCAN GRILLE
02.2014 - 04.2016
Food Server
BAHAMA BREEZE
06.2011 - 03.2014
Bartender / Front Server
ESPNZONE
03.2002 - 05.2011
H.S. Diploma -
MEADOWDALE HIGH SCHOOL
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