Brizeida Alvarado
Estherville
Summary
Dynamic and dedicated hospitality professional with experience at Don Jose Mexican Restaurant, excelling in guest relations and food allergy awareness. Proven ability to enhance customer satisfaction through effective communication and teamwork, while efficiently managing menu offerings. Committed to creating memorable dining experience and maintaining a welcoming atmosphere for all customers.
Overview
3
3
years of professional experience
Work History
Host/Restaurant Waiter
Don Jose Mexican Restaurant
08.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
Education
High School Diploma -
Estherville Lincoln Central
Estherville, IA05-2025
Skills
- Customer service
- Telephone reception
- Food allergy awareness
- Team collaboration
- Menu management
- Guest relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Music
- Acting and Theater
- Fashion
- Photography
- Drawing and Painting
- Blogging
- Creative Writing
Timeline
Host/Restaurant Waiter
Don Jose Mexican Restaurant
08.2022 - Current
High School Diploma -
Estherville Lincoln Central
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